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Third Party Capture Handler

Third Party Capture Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton



Description

Davies Group are looking to recruit a Third-Party Capture Claims Handler to work within our Vehicle Replacement Group team in Bolton. We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.
 
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.


What will your day look like:

  • Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures


Knowledge and Abilities:

  • Previous experience in a busy administration / customer services role.
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage
  • A good overall ability with technology including Microsoft office packages
  • A good standard of education


Benefits

Career & Purpose 
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications 
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups 
  • Employee volunteering programme 
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme 
  • Lease car salary sacrifice
  • Davies Incentive Plan 
  • Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline 
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day 
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apply for this job

Davies

Category

Other

Employment type

Full-Time

Location

Onsite

Salary range

Prefer not to share

Posted

20 hours ago

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