Technical Account Manager

Amper is transforming the manufacturing industry by providing manufacturers with real-time visibility and control of their shop floors. Our simple, flexible, and scalable solutions are trusted by leading CNC machining, fabrication, and injection molding companies to optimize operations and drive results.

We are on a mission to achieve 100% YoY ARR growth, and successful customer onboarding and implementation are critical to this goal. To help our customers succeed from day one, we’re looking for an experienced and customer-focused Technical Account Manager (TAM) to join our team.

About the Role

As a Technical Account Manager at Amper, you’ll be the primary point of contact for customers during the critical implementation phase, ensuring a seamless and successful onboarding experience. Your role is to take customers from signed deal to full implementation, including configuration, integration, and achieving initial value from the Amper platform.

You’ll combine technical expertise with a customer-first approach, leveraging your experience in manufacturing to ensure customers achieve fast time to go live, time to value, and time to integration. Additionally, you’ll collaborate closely with the Customer Success Manager (CSM) and Account Executive (AE) to ensure alignment and deliver a world-class customer experience.

This role also requires close collaboration with Product and Engineering teams to provide feedback, resolve technical challenges, and help improve Amper's solutions based on customer needs and insights. Your work will directly contribute to driving customer satisfaction, operational success, and long-term product innovation.

This is a remote-friendly role with the option to work from our Chicago or San Francisco offices. We support flexible work while valuing the collaboration and speed that come from working together in person.

Key Responsibilities

• Implementation Ownership:

  • Own the customer journey from post-sale through go-live, ensuring a smooth implementation process for Amper's platform.

  • Lead customer onboarding activities, including installation, system configuration, and user training, to set the foundation for success.

  • Partner with customers to map Amper's solutions to their specific manufacturing workflows and operational objectives.

• Time to Value & Integration:

  • Drive fast time to value by ensuring customers achieve initial outcomes quickly and effectively.

  • Oversee and support integrations with customer systems (ERPs), coordinating technical requirements and ensuring compatibility.

  • Identify and resolve implementation challenges, escalating issues to internal teams when necessary.

• Collaboration with Product and Engineering:

  • Provide detailed feedback and insights from customer implementations to Product and Engineering teams, helping improve the platform and enhance features.

  • Act as a customer advocate in technical discussions, ensuring product updates align with real-world manufacturing use cases.

  • Partner with Engineering to troubleshoot technical issues during implementation and ensure swift resolution for customers.

• Project Management & Customer Engagement:

  • Serve as the project manager for customer implementations, ensuring milestones are met, expectations are set, and timelines are adhered to.

  • Communicate regularly with customers to provide updates, manage risks, and address questions or concerns.

  • Build strong, trusted relationships with customer stakeholders at all levels, ensuring alignment and satisfaction during the implementation process.

• Collaboration with Internal Teams:

  • Partner with the Customer Success Manager (CSM) to ensure a smooth handoff post-implementation and alignment on customer goals and success plans.

  • Work with the Account Executive (AE) to clarify any nuances of the deal and ensure deliverables meet the customer’s expectations.

• Process Improvement:

  • Contribute to the refinement of Amper's onboarding and implementation processes to improve efficiency, scalability, and customer outcomes.

  • Document best practices, common implementation challenges, and technical solutions to share with internal teams and customers.

Key Metrics for Success

• Time to Go Live: Achieving fast, efficient customer implementations.

• Time to Value: Ensuring customers achieve measurable outcomes quickly post-implementation.

• Time to Integration: Delivering successful integrations with customer systems on schedule.

• Customer Satisfaction: Building trust and satisfaction during the implementation process to set the stage for long-term success.

What We’re Looking For

• Experience:

  • 3–5+ years of experience in a customer-facing technical role, such as Technical Account Manager, Implementation Specialist, Solutions Engineer, or similar.

  • Experience in the manufacturing sector is required; familiarity with shop floor operations, ERPs, or manufacturing technology is highly preferred.

• Technical Skills:

  • Strong understanding of technical concepts, including system integrations, data workflows, and basic networking.

  • Experience with ERP systems or other manufacturing software (e.g., Epicor, SAP, PLEX, JobBOSS, etc.) is a plus.

  • Ability to troubleshoot and solve technical problems effectively.

• Project Management:

  • Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and on-time delivery.

  • Highly organized, with the ability to manage multiple implementations simultaneously.

• Customer-Focused:

  • Excellent interpersonal and communication skills, with the ability to build strong relationships and manage expectations with customers.

  • Customer-first mentality with a focus on driving outcomes and value.

• Collaborative Mindset:

  • Thrives in a fast-paced, cross-functional environment, with the ability to work seamlessly with Product, Engineering, Customer Success, Sales, and other teams.

  • Open to feedback and committed to continuous improvement.

• Tools & Technology:

  • Familiarity with CRM systems (e.g., Salesforce) and project management tools.

  • Comfortable with analytics and dashboards to monitor progress and outcomes.

Why Join Amper?

• Be part of a mission-driven company transforming the manufacturing industry.

• Collaborate with a dynamic, innovative team that values creativity and impact.

• Enjoy competitive compensation, benefits, and opportunities for growth.

Compensation & Benefits:

The range of annual base salary for full-time employees for this position is $80,000-90,000 per year, with an additional incentive target of $30,000 at plan. Please note that base pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.