Support Specialist
Description
We are a forward-thinking company dedicated to providing exceptional services in the energy space. Our team is committed to innovation, efficiency, and member satisfaction. We are seeking a dynamic Support Specialist to join our team and process member requests such as billing credits, account changes, home photo approvals, and enrollments. This includes communicating with the customer, process adherence, and accurate data entry.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.
RESPONSIBILITIES:
Day-to-Day Operations:
- Process daily operational requests from members quickly, accurately, and personably.
- Coordinate with various teams to address any issues that arise.
- Confirm correct data in CRM and other internal tools.
Client Interaction and Support:
- Guide members through the process of submitting necessary information and documentation.
- Ensure all member submissions meet the required standards and specifications.
Data Review and Entry:
- Review submitted data and documentation for accuracy and completeness.
- Enter and maintain data in the company's systems to support various operational processes.
Status Monitoring and Updates:
- Maintain accurate and up-to-date records of project statuses and client interactions.
- Communicate status updates to internal teams and stakeholders as needed.
Process Improvement and Documentation:
- Identify opportunities for process automation and improvement to enhance operational efficiency.
- Assist in developing and documenting workflows and processes for operational tasks.
Requirements
- Proven customer-facing experience in support, or a related field.
- Strong organizational and process management skills with high attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using data management and CRM tools.
- Ability to interpret and analyze technical data and documentation.
- Problem-solving mindset with a focus on continuous improvement.
- Must be willing to work US Business Hours - flexible hours and not your usual 9-5 job (details will be provided and may still change)
- Experience in Virtual Assistance
Nice-to-Have (but not required):
- Experience in a startup environment
Benefits
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
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