Supervisor, Healthcare Operations

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Interwell Health is hiring! We are seeking a Supervisor who is passionate about caring for our patients, has an understanding of healthcare operations, and has proven success in leading high-performing teams. As the Supervisor, Healthcare Operations, you will report to the Healthcare Operations Manager, work in a remote environment (with limited travel expected in the future) and will be responsible for leading performance management and planning for a team of Enrollment Coordinators and Care Transition Coordinators. You'll have a direct impact on patients’ lives by guiding your team to better understand our patients, discover ways to meet their needs, determine how to effectively enroll them in our service, and ensure we are responsive to their questions and concerns. 

This role requires strong communication skills, diving into details and using a data-driven approach to solve problems. Success in the role will be measured by outcomes such as increased enrollment, improved conversion rates, increased post hospitalization appointments, patient satisfaction, and team efficiency in required administrative tasks.  

The work you will do:  

• Develop strategies for the team to successfully enroll, onboard and engage patients  
• Develop strategies for the team to coordinate care by making post hospitalization appointments collaborating with external parties 
• Work closely with other Healthcare Operations Supervisor(s) to align on performance management and consistent processes, along with sharing of project work and best practices  
• Manage team members to performance metrics set by leadership, monitoring follow-through and productivity, and coaching accordingly 
• Lead team development including team meetings, individual performance feedback in one on ones and performance reviews  
• Identify team improvement opportunities, lead improvement projects, and report results  
• Work cross functionally to identify gaps/issues that arise, and drive projects to successful completion, e.g. working with Product, Engineering, Marketing, Clinical Operations and Account Management  
• Foster great working relationships between other Healthcare Operations teams  

   The skills and qualifications you need:  

• 3+ years of healthcare operations, sales/growth or patient support experience  
• 1+ years of people management or team lead experience strongly preferred, ideally with a team of 10+ individuals 
• Experience delivering complex projects on-time with great results  
• Experience working in a fast-paced environment preferred  
• Experience in patient enrollment and/or care coordination 

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

- We care deeply about the people we serve. 
- We are better when we work together. 
- Humility is a source of our strength.  
- We bring joy to our work.
- We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.