Strategic Accounts Director, New Product

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role:

The Strategic Accounts Director will be responsible for retaining and upselling clients who are launching on Garner’s newest employee benefit offering. You will collaborate with the General Manager of Health Plan Products to ensure clients on this new product have an excellent experience and achieve the expected results.  As a Strategic Accounts Director you will become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance.  Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the General Manager of Health Plan Products.  

This position is remote with up to 25% travel.

What you will do:

• Work with the General Manager of Health Plan Products to onboard and advise clients on Garner’s newest product. 
• Establish and manage some of the most important strategic broker and client relationships necessary to show value and effectively advise Garner’s clients
• Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business
• Ability to travel up to 25% of the time

What you will bring to the team:

• Deep health plan design and benefits knowledge, including experience employer clients on benefits strategy and cost performance
• Experience working with clients to design and implement level- and self-funded medical plans
• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
• Proven results of achieving retention and upsell targets year over year 
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations 
• Strong communicator who can effectively articulate a vision
• A desire to be a part of our mission to improve the healthcare system

Compensation Transparency:

The target salary range for this position is: $145,000 - $175,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.