Senior Product Manager

Reliance Health is on a mission to make quality healthcare accessible, affordable and delightful in Emerging Markets. We use technology to build an integrated health system that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities. This allows us to offer innovative healthcare solutions that meet the needs of our end users when they need us most.

We are looking for an experienced Senior Product Manager to take on two of our most promising growth areas: Consumer Business and Small Business.

You will own the full user experience, from purchasing insurance to ensuring that the user can access care and renew their plans. Together with the business leader, you will have full ownership of ensuring that the business areas remain profitable with growing revenue numbers.

You will work with developing the commercial products, by exploring new opportunities such as self-serve processes, reducing risk with KYC, exploring new product offerings, and expanding our products to new markets. You will be instrumental in shaping the strategy of our insurance offering and ensuring that we meet the needs of our users when they need us the most.

Responsibilities:

As Senior Product Manager for Telemedicine reporting to the SVP of Product, you will be required to: 

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition 

• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives 

• Evaluate the product success and ensure that we use data to drive product decisions.  

• Define and align meaningful objectives and key results and own the roadmap for your domain 

• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company 

• Manage internal and external stakeholders  

• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users 

• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favor of the customer 

• Be ultimately responsible for making that product valuable and viable 

• Previous experience as Product Manager (minimum 5 years)
• Managerial experience (it is a plus if the candidate has experience training both junior PMs and can manage more senior PMs)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
• Experience at a high-growth company
• Experience working with commercial products (B2B & B2C)
• Proven record of improving product KPIs that are directly impacting user satisfaction
• Strong analytical skills, attention to detail and a passion for solving real problems
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data-driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives
• Experience working in tools such as Metabase or Amplitude, to track product success and give insights on where improvements can be made in the user journeys.
• You have good verbal and written communication skills and the ability to communicate your product vision in simple and easy-to-understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
• You are an empathetic product manager and are genuinely excited about our mission

• Competitive salary and benefits package.
• Premium health insurance package.
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.
  

Product Managers at Reliance Health solve challenging problems in a fast-paced environment, and we look for people who don’t shy away from a challenge. Joining Reliance Health means being part of a global Product & Engineering team spread across Nigeria, Egypt, Sweden, the UK, Spain and Romania.