Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
This a fully remote position (Pacific or Mountain Time Zones preferred). As a Senior Engineer, you will be a key member of the Corporate IT team, focused on maintaining and enhancing our contact center platforms, including Genesys Cloud and KoreAI. You’ll work closely with cross-functional teams to ensure seamless integration of technologies that support our customer-facing systems. In this role, you will be responsible for the implementation of automation, security, and access controls for these systems, integrating customer data into chatbot solutions, and serving as a tier 3 escalation path for complex user issues.
Our Core Technologies Include:
Genesys Cloud, KoreAI, Git, Python, Terraform, Javascript, Jenkins, Tekton, Okta, GraphQL, ArgoCD, Argo Workflows, SumoLogic, Docker, Kubernetes, AWS, Linux
What We Look For:
Nice To Have:
What We Offer You:
#BI-Remote #LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Roofr
Metaphor Services