Senior Director, Solutions

Marqeta is on a mission to change the way employees and contractors get paid. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.   Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

We are seeking a powerful storyteller to join our team to elevate corporate messaging strategy to new heights. This visionary and results-driven VP, Corporate Communications will partner with Marqeta's leadership team to set the strategic direction for all corporate communications across internal and external audiences. Reporting to the Interim-CEO, this role requires someone with strategic vision who also loves to roll up their sleeves and execute with the team.

The ideal candidate has a proven track record of successfully shaping messages that resonate with public company stakeholders, employees, and customers. You will transform complex business objectives into engaging and impactful communications across all corporate communication channels.

We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland, CA headquarters. We’d love for you to join us!

Position Summary

The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organization, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking an experienced and visionary Senior Director of Solutions to lead and enhance our solution engineering and technical account management teams. This role will focus on driving and supporting customer-centric, scalable solutions that align with the needs of our clients and partners. The Senior Director will also be responsible for fostering continuous improvement in processes, delivering exceptional customer success, and building a high-performing, collaborative team. This role requires a strategic leader who can drive innovation while ensuring the delivery of technically sound, compliant, and impactful solutions to our customers.

The ideal candidate for the Senior Director of Solutions will be a dynamic, customer-focused leader with extensive experience in solution engineering and technical account management. They will have a proven track record of driving innovation and delivering scalable, compliant solutions that meet the unique needs of clients while aligning with business goals. This individual will be a strategic thinker who excels in building and developing high-performing teams, fostering a collaborative environment, and driving process improvements across the organization. A strong communicator, the ideal candidate will be comfortable engaging with senior leadership, cross-functional teams, and clients, using their expertise to influence decisions and ensure customer success. They will possess a strong technical background, a deep understanding of operational efficiencies, and a passion for empowering their teams to exceed performance goals and deliver outstanding results. Ultimately, they will have the vision and expertise to ensure the solutions provided not only address immediate client needs but also set the stage for long-term success and growth.

The Impact You'll Have

• Lead and manage the Solution Engineering and Customer Solutions teams to deliver scalable, customer-centric solutions that align with business and compliance goals.
• Oversee the Technical Success Manager and Technical Account Manager teams to ensure smooth implementation and unparalleled post-live support for clients.
• Drive operational efficiency by streamlining processes and workflows, ensuring high-quality and timely solution delivery.
• Collaborate with cross-functional teams (sales, product, engineering, delivery, bank and network) to align solutions with client needs and company objectives.
• Foster a customer-first culture, providing tailored guidance and solutions that support long-term client success.
• Build and mentor high-performing teams, promoting a collaborative, innovative, and accountable work environment.
• Monitor and improve team performance, providing feedback and coaching for career development.
• Manage resources and staffing to ensure effective resource allocation and alignment with business goals.
• Drive continuous improvement initiatives, leveraging data and feedback to optimize team performance and solution delivery.
• Communicate effectively with senior leadership, providing updates on team performance, customer satisfaction, and process improvements.

Who You Are 

• Bachelor's degree in a relevant field (e.g., Business, Engineering, or related discipline); MBA or advanced degree preferred.
• 10+ years of experience in solution engineering, technical account management, or a related field, with a proven track record of leading high-performing teams.
• Strong background in driving customer success through the delivery of technical solutions, with deep expertise in customer-centric solutions and scalable implementation strategies.
• Exceptional leadership and team management skills, with the ability to inspire, coach, and develop high-performing teams.
• Excellent communication skills, with the ability to engage stakeholders at all levels, including senior leadership and clients.
• Proven experience in process improvement, operational efficiency, and driving change in dynamic, fast-paced environments.
• Strong strategic thinking and problem-solving skills, with a keen ability to identify opportunities for innovation and process optimization.
• Experience in resource capacity forecasting and planning.

Typical Process

• Application submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire OTE range for this position is:

• National: $244,800 - $306,000
• Premium: $265,000 - $331,200
• Premium Plus: $288,000 - $360,000

We also believe in recognizing the contributions of our people. 

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law. 

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.