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Senior Director - Customer Success

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.

The Role -

As a Senior Leader of Customer Success at Sprinto, you will define and execute the strategic vision for a global Customer Success organization, ensuring customers successfully adopt a net-new product category in a rapidly evolving industry. This role is critical to driving revenue retention, customer advocacy, and scalable product adoption while positioning the company as the leader / primary challenger in a competitive market dominated by two well-funded Goliaths, each with funding an order of magnitude higher than ours.

The ideal leader for this position will thrive in both strategic thinking and hands-on execution. You enjoy being in the trenches, solving complex customer challenges, and uncovering insights that will refine the company’s approach to Customer Success, product adoption, and competitive positioning. As we scale toward $100M ARR and an IPO, your leadership will be instrumental in creating a world-class CS function that operates effectively in a fully remote, high-growth environment.

What are the key responsibilities of the role?

    • Define & Execute CS Strategy for Sprinto: Develop and execute a CS strategy that aligns with Sprinto’s growth goals, optimizing for Adoption, Retention, Expansion, and Advocacy
    • Leadership & Team Development: Recruit, mentor, and continue to develop a high-performing, globally distributed CS team that thrives in a fully remote environment while maintaining a culture of customer centricity and excellence
    • Drive Adoption in a Net-New Product Category: GRC Automation is a new product category and most customers are using such a product for the first time. The role requires proactive strategies to educate and guide customers through adopting a novel and technically complex product
    • Hands-On Customer Engagement: As the market and needs evolve, work directly with key customers to understand new use-cases, their pain points, and influence how the offering evolves to meet market needs
    • Cross-Functional Collaboration: Align CS with Sales, Product, and Marketing to continuously refine the product and go-to-market strategy based on real customer feedback
    • Customer Success at Scale: Establish data-driven frameworks to track customer health, risk, and success outcomes while implementing scalable processes & automation to drive efficiency, maximize retention, and ensure high NRR in a high-growth environment

      • This is an opportunity to build and lead a world-class CS organization in a high-stakes market, where excellence in execution is key to long-term success. If you are a strategic yet hands-on leader who thrives in dynamic environments, this is your chance to make a lasting impact.

What are the key requirements of the role?

    • 12+ years in B2B Sales, Solutions, Onboarding, and Customer Success, with at least 5 years in senior leadership (managing managers).
    • Proven experience scaling a CS function in a high-growth SaaS environment, ideally beyond $100M ARR.
    • Strong commercial acumen, with a track record of owning revenue retention and expansion.
    • Experience working with technical SaaS products and driving customer adoption in a new product category.
    • Excellent stakeholder management skills, with the ability to influence cross-functional teams and executives.
    • Data-driven mindset with proficiency in CS tools, analytics, and automation.
    • Experience hiring and leading remote teams across global markets.

Benefits -

    • Remote First Policy.
    • 5 Days Working With FLEXI Hours.
    • Group Medical Insurance (Parents, Spouse, Children).
    • Group Accident Cover.
    • Company Sponsored Device.
    • Education Reimbursement Policy.
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Sprinto

Category

Customer Support

Employment type

Full-Time

Region

North America

Location

Bengaluru

Salary range

Prefer not to share

Posted

40 days ago

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