Senior Content Operations Specialist

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Role Overview

We are seeking a highly organized, detail-oriented, and strategic Senior Content Operations Specialist to join our growing team. In this pivotal role, you will oversee the end-to-end content lifecycle, optimize workflows, and ensure seamless collaboration across content, design, product, and marketing teams. A key focus of this role will be the continual optimization of our existing content, ensuring it remains accurate, effective, and aligned with business goals. You will play a key role in scaling our content operations, maintaining high standards for quality, consistency, and efficiency.

Key Responsibilities

Content Workflow Management

Design, implement, and refine processes for content creation, editing, review, approval, and publishing across multiple channels.

Project Coordination

Manage content calendars, deadlines, and deliverables, ensuring timely execution of content initiatives.

Content Optimization

Lead initiatives to audit, update, and optimize existing content for accuracy, relevance, SEO, user engagement, and business objectives. Collaborate with stakeholders to identify high-impact content for refreshes, repurposing, or retirement. Utilize analytics to drive recommendations and measure the success of optimization efforts.

Quality Assurance

Oversee content QA processes, ensuring all assets meet brand guidelines, editorial standards, and compliance requirements.

Cross-functional Collaboration

Serve as the liaison between content creators, designers, product managers, and marketing, ensuring alignment and smooth handoffs.

Content Systems & Tools

Administer content management systems (CMS), digital asset management (DAM) platforms, and workflow tools. Identify and implement process improvements and new technologies.

Reporting & Analytics

Track content performance metrics, workflow efficiency, and resource utilization. Analyze content effectiveness and identify opportunities for optimization based on data. Provide actionable insights and recommendations.

Documentation & Training

Develop and maintain documentation for content processes, style guides, and best practices. Train team members on tools and workflows.

Continuous Improvement

Identify opportunities to scale and optimize content operations, supporting innovation and growth.

Qualifications

• 4+ years of experience in content operations, project management, editorial management, or a related field.
• Proficiency with content management systems (e.g., WordPress, Contentful, Drupal), workflow/project management tools (e.g., Asana, Jira, Trello), and digital asset management platforms.
• Experience conducting content audits and implementing content optimization strategies.
• Strong organizational, multitasking, and problem-solving skills.
• Exceptional attention to detail and commitment to quality.
• Excellent written and verbal communication skills.
• Experience collaborating with cross-functional teams in a fast-paced environment.
• Understanding of SEO, content strategy, and digital marketing best practices is a plus.
• Ability to analyze data and generate actionable insights for process and content improvements.

Preferred Qualifications

• Experience in a similar role within B2B Saas companies, or startups.
• Familiarity with content localization and translation workflows.
• Knowledge of analytics tools (e.g., Google Analytics, Tableau) and experience creating dashboards or reports.
• Experience or interest in leveraging AI-powered tools (e.g., ChatGPT, Anthropic, Jasper) to support content creation, editing, research, or workflow automation.
• Interest or experience in basic graphic design, image editing, or collaborating with creative teams to enhance visual content (e.g., using tools like Adobe Creative Suite, Canva, or Figma).

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.