The Senior AV Support Analyst leads our Audio Visual and Conference Room Technology Team. This team provides technical support, maintenance, and troubleshooting for AV and conference room technologies for the Abercrombie & Fitch Global Home Office. This role ensures smooth operations of AV equipment for meetings, presentations, and events, maintaining high service levels and user satisfaction. In addition the leader is responsible for maintaining long term technology roadmaps & strategies, building relationships with internal and external partners, and managing the procurement for all related equipment.

This job is located at our Global Home Office in Columbus, Ohio.  

What Will You Be Doing? 

• Meeting and Event Production delivery: Coordinate with stakeholders across the business to deliver high-quality, technology-rich events based on their requirements.
• Coordinating and offering technical support for meetings, including video switching, playback, camera operation, staging, audio mixing, streaming, and PowerPoint. Hire and oversee AV crew and vendors. Review budgets and invoices. Collaborate with Facilities for efficient meeting support. 
• Managing Conference Room AV Support: Ensures all audio-visual equipment in A&F GHO conference rooms function correctly and addresses AV support issues. Collaborates with AV support vendors to schedule repairs. Assists associates in using technology in conference rooms and meeting centers. Utilizes a ticketing system to track operational problems with equipment and facilities; cleans and maintains equipment.
• Conference Room Technology: Design, program, and support the installation of Microsoft Teams Rooms Systems. Build roadmaps, and lifecycle plans based on new and emerging technologies to ensure our infrastructure meets the needs of our teams.
• Managing Global Digital Signage: Including Satellite TV, LCD and DvLED, Digital Signage and Event Based DvLED and LCD Video Configurations. Works in conjunction with facilities to ensure hardware and software are in proper working order.
• Managing Global Audio Systems: Including large scale distributed, live event, and office systems.

What Do You Need To Bring? 

• 5+ years of experience with audio visual technology, preferably in a corporate environment
• 2+ years of experience leading a team
• Strong knowledge of video conferencing equipment, including cameras, microphones, and control systems. Previous working experience using Crestron and Yealink hardware a plus.
• Professional experience using Microsoft Teams Live events or a similar platform.
• Audio System Processor control experience (Rane Halogen, Symetrix Composter and SymVue)
• Experience with audio visual equipment, including projectors, screens, and sound systems
• Video system switching, extension, and control system experience
• Excellent problem-solving skills and the ability to work well under pressure
• Strong communication and interpersonal skills, with the ability to work with a variety of stakeholders, including technical and non-technical stakeholders
• Clear, creative, organized, and dedicated working style
• Ability to lift and move equipment, as needed
• Availability to work flexible hours, including off core business hours or off site as required

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.  

Our Values 

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER