Russian Speaking Customer Success Manager

We are a dynamic and rapidly growing company seeking a highly motivated Client Success Manager to join our team. In this role, you will act as a dedicated case manager, guiding IT professionals through every step of their international job search and relocation journey. If you have experience in customer support, b2c account management, career consulting, HR, or IT recruitment and enjoy providing personalized support to clients, we invite you to apply for this position.

About us:

Transparent Hiring streamlines the global talent acquisition process, connecting top-tier professionals with outstanding opportunities in Germany’s IT market. We serve as a trusted partner to both candidates and companies — helping skilled professionals find and secure premium job offers while enabling German enterprises to fill their toughest roles with exceptional talent from around the world.

Our end-to-end approach ensures candidates receive comprehensive, high-touch support at every stage of their journey—from refining their profiles and acing interviews to obtaining visas and navigating the entire relocation process. By removing geographic and bureaucratic barriers, we create a seamless experience, ensuring that the right talent meets the right opportunity every time.

Our headquarters are in Bavaria, Germany; our client relations team is distributed from Portugal to Kazakhstan. We operate 100% remotely and accept candidates from anywhere, given that your working hours sufficiently overlap with ours.

Responsibilities:

• Manage the end-to-end job search process for IT professionals, acting as their main point of contact and ensuring a seamless experience.
• Oversee and improve internal processes, identifying bottlenecks in the candidate journey and implementing solutions to optimize efficiency.
• Lead communication with clients, managing expectations, addressing concerns, and ensuring timely progress at each stage.
• Coordinate job applications and profile adjustments, assisting with CVs and cover letters when needed, but focusing on strategic career positioning.
• Drive project management initiatives, collaborating with recruiters and leadership to enhance customer experience and scale the service effectively.
• Handle incidents and urgent issues, resolving unexpected challenges in applications, interviews, and relocation while keeping all stakeholders informed.

Requirements:

• Experience in client management / project management / career consulting / HR / IT recruitment.
• Excellent communication skills, ensuring smooth collaboration with candidates, hiring teams, and internal departments.
• Experience in process optimization and project coordination, with a proactive approach to improving workflows and removing bottlenecks.
• A deep understanding of the IT landscape.
• Solid writing skills and attention to detail for refining CVs and cover letters, but with a focus on strategic positioning rather than routine editing.
• A self-driven, solution-oriented mindset, comfortable working independently and driving projects forward.
• Experience with Canva/Figma is a plus.
• Fluent in English (B2-C1) and Russian (native).

Conditions and benefits:

• This is a full-time job opportunity.
• Remote work with a flexible schedule.
• Friendly and supportive colleagues, flat hierarchies, and an informal atmosphere.
• Professional development opportunities, trainings, and an educational budget.

Want the flexibility of working from anywhere? Want to work with people that love and enjoy what they do? You will work directly with the founding team and get an opportunity to shape the company in its early days. If you’re excited about helping job seekers unlock their potential and secure their next great opportunity, we want to hear from you.