Resource Specialist / Manager
About us
Highwire is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves.
At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.
We ensure every Highwire Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We aspire to change our industry and build a better future for all.
Our people-first culture is driven by four core values:
• Team Empowerment
• Growth Mindset
• Inclusion Always
• Fierce Distinction
We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.
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Overview:
At Highwire, we believe the right people, in the right roles, at the right time, make all the difference. We’re looking for a Resource Specialist / Manager to bring that philosophy to life—someone who thrives on matching talent to opportunity and making order out of complexity.
In this role, you’ll lead staffing operations across our agency, owning everything from capacity and utilization planning to Kantata system leadership. You’ll be a critical partner to client leads, finance, recruiting, and the People Team—ensuring we’re deploying our talent effectively, equitably, and with intention.
If you're a systems thinker, a strategic problem solver, and someone who gets joy from making things run smoothly so others can shine—this role was made for you.
What You’ll Do:
- Lead staffing operations across all departments, ensuring the right mix of talent is aligned to client needs, team goals, and agency priorities.
- Monitor capacity, utilization, and billability across teams and individuals, using data to identify risks, inform hiring needs, and optimize workloads.
- Own Kantata (formerly Mavenlink) as the agency lead—configuring, reporting, and continuously improving how we use the tool to drive clarity and agility.
- Maintain and update Kantata projects regularly, ensuring accurate reflection of hourly allocation, scopes, staffing assignments, and timelines.
- Enter new hires and role changes into Kantata, partnering with the People Team and Finance to ensure accurate roles, bill rates, and permissions.
- Partner with finance to align staffing plans with budgets, client margins, and overall agency targets for performance and profitability.
- Facilitate weekly resource planning meetings, proactively identifying resourcing gaps, conflicts, and future-state needs.
- Drive clear communication of staffing updates by capturing key decisions from resourcing meetings and proactively sharing changes with account leads and practice heads to ensure alignment and continuity.Forecast headcount and staffing needs in partnership with Talent Strategy and business leaders to support growth and scalability.
- Continuously refine staffing workflows and reporting processes to bring more equity, accuracy, and foresight into our operations.
What You’ll Bring:
- 3+ years of experience in resource or staffing management, ideally in a PR, marketing, or creative agency environment.
- Expert-level experience with Kantata (Mavenlink), including project setup, utilization tracking, forecasting, and reporting.
- Proven ability to bring structure to fast-paced environments and connect the dots between data, people, and priorities.
- Strong collaboration skills—you build trust quickly and communicate clearly across levels and teams.
- A passion for operations, a knack for problem-solving, and a mindset rooted in partnership and possibility.
- An understanding of how resourcing impacts not just the bottom line—but employee experience, client success, and culture.
Highwire Perks
- Competitive salary
- Merit-based bonuses and promotions
- Hybrid work model to suit your schedule and lifestyle
- Excellent vacation policy including extended break for summer and winter holiday
- Participate in Empower Hours on Fridays; Team has the ability to log off by 3pm
- 401K Match
- Medical and dental benefits/ FSA
- Paid Parental Leave
- Commuter Benefit
- Home office equipment stipend
- Growth Mindset Stipend of $100 annually for books, exhibitions, etc.
- Technology reimbursement
- Wellness benefit
- Donation Match
- Mentorship
- Monthly recognition programs
- Employee referral bonus
- New business referral bonus
- Quarterly Highwire fun events – Thanksgiving is our favorite holiday
- Dog friendly work environment
- Extremely supportive, nurturing environment with many opportunities for learning and growth
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The duties delineated above will vary depending on the needs of each specific account, and in no way states or implies that these are the only duties to be performed by this employee. This individual will be required to follow any other instructions and to perform any other duties requested by his or her supervisors.
We are actively seeking candidates who possess a genuine passion for tech PR and are excited to expand our team. As we continue to grow our agency, we are proactively building a pipeline of exceptional individuals to connect with and consider for future opportunities.
If you are enthusiastic about the world of tech PR and are eager to embark on a rewarding career in this field, we encourage you to start the conversation by applying today. We value your interest in our agency and look forward to hearing from you.
Apply now and let's explore the possibilities together!
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Job Alert
If you have been targeted by a scammer, you can file a complaint with the Federal Trade Commission here. Highwire will not send recruiting-related emails from any other email domain name or variation other than @highwirepr.com. Highwire will never request your bank account, credit card, or credit score as part of our application process. If you receive a suspicious email not sent from a team member, specifically at our @highwirepr.com email address, or if you receive suspicious outreach on social media, please forward the communication to hwsecurity@highwirepr.com so that we can review and flag the fraudulent domain and user IDs for removal.
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