Product Operations Manager

About Us

Remo is building the new standard of dementia care. As a virtual provider, our expert clinical team designs care around patient and family needs (instead of a one-size-fits-all approach). Our care model empowers patients to age in place, surrounded by those they love. We also empower family caregivers with a vibrant community of other caregivers, expert content, and tools to manage the path ahead. With Remo, patients and caregivers get the support they deserve and providers get the job satisfaction they crave.

About The Role 

As the Product Operations Manager at Remo, your primary responsibility will be to product manage the product organization experience – the internal employees at Remo are your customers. This means you will lead how Product communicates and collaborates across functions with the goal of co-creating the best possible product for dementia care. 

This role is perfect for someone who loves “enabling” – your job will be to seek out the pain points / opportunities in how we operate within Product and across the rest of the organization so that everyone has relevant information and clear expectations as it relates to their role and the overall product strategy.

What You’ll Be Doing

• Facilitate and continuously  improve the product release process by managing the Go/No-Go checklist, coordinating across DRIs and gathering feedback on how we can continue to improve the process.

• Train internal teams on product changes that materially affect their workflows so that they are aware and successfully onboarded to the new experience.

• Govern the Product Roadmap as a source of truth of what Product is focusing on now, next, later and why it matters.

• Maintain our values and operating principles across these three crucial areas:

  • How we do Product (outcomes over outputs).

  • How we share Product feedback (product feedback loops).

  • How we meet (communication and collaboration).

• Facilitate gathering user data and insights in close partnership with Product, Data, Design, and Growth to help inform the Product Roadmap.

You May Be a Good Fit If You

• Have 3+ years of Product Operations experience in fast-moving environments with many interdependent stakeholders.  

• Have product launch experience within a start-up environment.

• Have excellent written and verbal communication skills.

• Have exceptional time-management skills.

• Are hyper-organized: you possess the ability to balance multiple spinning plates.

• Are data-driven and decisive: you’re comfortable running analytics, synthesizing the results, and using that to frame a clear POV with executive leadership.

• Are action-oriented: you enjoy taking on new opportunities, tough challenges, and do so with a sense of urgency, high energy, and enthusiasm.

• Are comfortable with ambiguity and iterating quickly. 

You’re the Ideal Candidate If You Have

• Product experience (Operations or Management)

• Built something yourself / been part of startups <50 people.

• Project management / Operations Management experience.

• Experience in a regulated industry (fintech or health tech ideally).

• Experience with Notion and Figma.

Benefits 

• 100% Company-paid medical premiums for you and your dependents on our Aetna and Kaiser plans with HSA options

• Dental and vision plans (50% company-paid premium on employee’s dental plan)

• Dependent care FSA

• 100% 401(k) match of up to 4%

• $80 / month stipend for cell and wifi

• 20 days of PTO and 11 paid holidays 

• 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents

• Bereavement leave and pregnancy loss leave

• Short-term and long-term disability insurance

• Life insurance

• Critical illness, accident, and hospital indemnity insurance

• Pet insurance

• Legal advice

• Identity theft protection

• Doctegrity for you and your household

At Remo Health, we value diversity in the workplace because it allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. If you require any support in the application process, including disability accommodation, please contact hr@remo.health.
We use E-Verify to confirm the identity and employment eligibility of all new hires: Participation Poster (PDF), Right to Work Poster (PDF). Background checks are required for all new hires.