Product Manager

Job Title: Product Manager

Reports to: Lead Product Manager

Direct Reports: None

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

We are looking for a Product Manager to join our growing team to help us build the future of personalised digital mental health care. By blending user-needs and data driven improvements, you will work to deliver effective and engaging product functionality to our users and maintain high contract performance.

Key Components

Product Delivery - 50%

Product Strategy - 10%

Stakeholder Management - 30%

Commercial engagement - 5%

Cross functional /Specialist Workflows - 5%

Main responsibilities: 

Product Delivery:

• Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams.
• Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics.
• Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria.
• Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team.
• Proactively balance multiple priorities and navigate trade offs between them

Product Strategy:

• Support the Head of Research, Data Science and Product to ensure data science models are developed and deployed successfully in the product
• Work closely with Product Design to ensure app design is coherent to the clinical product model
• Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making

Stakeholder Management:

• Help to guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision.
• Communicate product decisions to internal customers, with the support of the Head of Product, and incorporate high level business needs into the product roadmap.
• Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application

Commercial engagement:

• Support the senior product team in maintaining collaborations with organisations or academic partners in order to populate the application with clinically effective content and functionality that appeals to all segments of the young user demographic.
• Help to assess third party tooling and software for applicability and usefulness in our app.

Cross-functional /Specialist Workflows:

• Support the delivery team in incorporating a translation workflow of content and therapeutic support into the app.
• Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need.

Technical Skills

• Deployment of Data Science
• Building digital health products
• Experience working with SaaS Products
• Designing, Running and Analysing product experience
• Defining product requirements for technical teams

Power Skills

• Communication
• Stakeholder Management
• Proactive
• Passion for Mental Health
• Critical Thinking

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Up to £55,000

2. Generous Annual Leave:

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development:

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security:

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being:

Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working:

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits:

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.