People Operations Associate

• People Ops professional proficient in People Operations tools (BambooHR, Jira, Monday.com) and possess a solid understanding of HRIS management, compliance, payroll support, and benefits administration
• Detail-oriented, service-driven, and collaborative, with a proactive mindset to solve problems and support a thriving, inclusive workplace culture at Zip
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip

At Zip, our People & Culture team is dedicated to cultivating a workplace where every employee is valued, supported, and inspired. We are committed to fostering an inclusive and diverse environment that promotes collaboration, innovation, and personal growth. Our mission is to empower individuals to reach their full potential, aligning their passions with the company's goals. Through strategic initiatives, comprehensive development programs, and a focus on employee well-being, we aim to create a thriving workplace culture that drives Zip’s success and innovation.

As a People Operations Associate on the People & Culture (P&C team), you will play a pivotal role in creating exceptional experiences through the entire employee journey. You will own key People Operations processes, ensuring Zipsters feel valued, supported, and empowered every step of the way. This role requires strong attention to detail, a solutions-driven mindset, and a commitment to delivering outstanding service

Interesting problems you’ll get to solve

• Within the first 6 months
• Take on primary responsibility for new Zipster onboarding, complete an I-9 audit, and master key People Ops tools such as BambooHR, Monday.com, and Jira 
• Onboarding & Offboarding
• Manage the full onboarding process for new hires, including facilitating new hire orientation and ensuring system setup. 
• Independently manage offboarding processes, including preparing and delivering final paperwork, coordinating with relevant departments, and ensuring compliance with legal requirements. 
• Zipster Support
• Act as a first point of contact for employee queries using Jira Helpdesk, ensuring timely, professional, and accurate responses.
• Resolve or escalate complex issues to appropriate team members or departments while providing excellent support throughout the employee lifecycle.
• HRIS Management
• Manage and maintain employee data and documentation in our HRIS, ensuring data integrity and accuracy. 
• Generate reports, analyze data, and identify trends to support People team initiatives. 
• Develop expertise in HRIS functionalities and become a go-to resource for system management.
• Benefits Administration
• Support benefit program processes, including employee enrollments, changes, and communications.
• Answer employee benefit-related queries promptly and with clarity.
• Compliance
• Assist with compliance across all employment laws and regulations (FMLA, ADA, FLSA, etc.)
• Support internal audits, reporting requirements, and policy development.
• Communicate policy updates to employees and ensure consistent application across teams.
• Payroll Support
• Assist with payroll processes, including verifying employee data, tracking time off, processing supplemental payments, and resolving discrepancies.
• Process Improvement
• Identify opportunities for improving People Operations processes and workflows.
• Identify opportunities to improve People Operations processes and contribute to the development of new initiatives that enhance the employee experience.
• Special Projects
• Participate in special projects as assigned, such as employee engagement initiatives, policy updates, and HR system implementations as assigned.

What you’ll bring to the team

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred). 
• Experience: 1-2 years of professional experience in HR, specifically People Operations or a related function. 
• Tech Proficiency: Experience with people operations technologies (e.g., BambooHR, Jira Helpdesk, Monday.com) is required. 
• Problem-Solving & Service: Proven ability to provide world-class customer service and resolve issues effectively for both employees and managers. 
• Compliance Knowledge: Understanding of employment laws and regulations, including FMLA, ADA, and FLSA. 
• Remote Work Capabilities: Demonstrated success in working independently and remotely, with strong time-management skills. 
• Attention to Detail: Strong organizational skills with the ability to juggle competing priorities. 
• Communication Skills: Polished written and verbal communication skills to engage with employees and leadership effectively. 
• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality. 
• Risk Awareness: Aptitude for identifying and managing risks within your role and responsibilities. 
• You embody our values (customer first, own it, stronger together and change the game) and live them every day

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Manhattan office with a casual dress code

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $50,000 - $65,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. Zip participates in the federal government’s E-Verify program

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

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Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

Zip participates in the federal government’s E-Verify program