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Patient Service Representative (Part-time)

Are you passionate about helping people navigate their healthcare journey? Do you thrive in a dynamic environment where you can make a real difference? Join our team as a Patient Service Representative and be part of a mission-driven organization dedicated to improving patient outcomes and providing exceptional care.

About Us:

Honeydew is transforming skincare by making it accessible and affordable for everyone. Our team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals. We’re seeking a highly organized and attentive Patient Service Representative to join our team and be a vital part of our mission!

Job Description:

Our Patient Service Representative team answers calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew's website, providing information and addressing concerns about treatments, appointments, and general inquiries.

Schedule: Monday - Friday 5:30 PM - 10:00 PM EST

Responsibilities:

  • Customer Service: Provide exceptional customer service to all incoming callers, addressing their questions, concerns, and requests promptly and courteously.

  • Product Knowledge: Develop a deep understanding of our products/services to effectively answer inquiries and provide accurate information to customers.

  • Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments for resolution when necessary.

  • Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

Qualifications:

  • Previous experience in customer service or call center roles preferred.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to remain calm and professional under pressure.

  • Proficiency in basic computer skills.

Benefits:

• Opportunity to make a meaningful impact on patients’ lives!

• Join a mission-driven, innovative team dedicated to revolutionizing skincare.

Pay: $15.00 per hour

Apply for this job

Honeydew

Category

Other

Employment type

Part-Time

Location

Remote, Remote

Salary range

Prefer not to share

Posted

1 day ago

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