Patient Enrollment Representative
About PayZen
PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.
We are seeking a Patient Enrollment Representative to help patients access affordable care by guiding them through PayZen’s payment solutions. In this role, you will engage directly with both patients and providers, ensuring a seamless experience while driving enrollment growth.
What you will do
- Drive new payment plan enrollments by presenting tailored solutions to patients, proactively identifying opportunities, and following up on leads to exceed growth targets.
- Educate patients on available payment options, ensuring they understand and commit to a plan that meets their needs.
- Build and maintain strong relationships with providers and patients, highlighting the benefits of PayZen’s platform, addressing questions and resolving issues promptly.
- Collaborate with PayZen’s internal teams to improve the enrollment process and overall customer experience.
- Provide valuable feedback to refine messaging, tools, and strategies, ensuring alignment with patient and provider needs.
- Hours of operation are Monday through Friday, 9:00 AM – 7:00 PM EST. Shifts will be scheduled within this timeframe and may vary based on business needs.
What you will bring
- 3+ years of experience enrolling patients in payment plans over the phone, helping them navigate options to make healthcare more affordable.
- Proven track record of exceeding enrollment goals through proactive outreach, persistence, and adaptability in driving new payment plan adoption.
- Strong communication skills with the ability to build trust with patients and providers, effectively conveying PayZen’s value and addressing concerns to foster long-term engagement.
- Experience collaborating cross-functionally to refine messaging, processes, and tools, ensuring alignment with patient and provider needs.
- Thrives in remote settings, quickly adapting to new tools and processes while proactively identifying opportunities for improvement.
Why Payzen
- An opportunity to positively affect the lives of thousands of patients.
- Contribute to the development of a product that revolutionizes medical payments in ways never seen before.
- A chance to join a high-growth company at an early stage.
- Become a key member of a collaborative, high performing team, shaping its growth and success.
- Competitive pay, benefits and stock options.
$25 - $29 an hour
The hourly rate will vary depending on a candidate’s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits.
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