Partner Success Coordinator - Remote

Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Summary
Brave Health is seeking a full-time Partner Success Coordinator for the Partnership team to engage prospective referrers, activate new referrers, and prompt engagement that will drive referral growth. In this role, you will report to the Partner Success and Marketing Operations Manager and work closely with Brave’s referral partners to create a great experience for everyone from health plan case managers to primary care providers who trust us with their patients. 

Responsibilities

• Conduct strategic outbound outreach via phone, SMS, and email to key partners and actively engage referrers throughout their lifecycle. 

• Coordinate activities for value-based pilot programs for Key Accounts, driving referral growth and overall partner success.

• Lead virtual presentations and training webinars for partners, ensuring a consistent and impactful communication strategy.

• Provide responsive support and solutions to partner escalations, demonstrating effective problem-solving skills.

• Collect partner feedback and surface themes and insights with the team to continually enhance the partner experience and referral processes.

• Process new patient referrals and create or update new patient accounts as needed. 

• Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand.

• Contribute to the team training guides and process documentation for internal audiences 

Skills/Competencies  

• Strong communication and presentation skills for clear and persuasive interactions with partners 

• Strong problem-solving skills to provide responsive support and effective solutions to partner escalations

• Proficient in collecting and analyzing partner feedback to enhance the referral process and partner experience

• Ability to utilize new technology to streamline processes and drive referral growth

• Comfortable working in a dynamic, high-growth environment

   Qualifications:

• 3-5 years of experience in customer service, business development, sales, marketing, or program/operations role with a client or partner

• Experience with cold outreach via calls and emails 

• Demonstrated success in executing campaigns to achieve business goals

• Experience leading trainings, webinars, or giving presentations in a virtual environment

• Proficient in Excel, Salesforce, and Tableau or similar software

• Tech-savvy and comfortable in a high-growth environment

• High level of organizational and time management skills

Benefits:

• Comprehensive health, dental, and vision coverage

• Generous paid time off, including parental leave

• Opportunities for professional development and career growth

• Flexible remote work arrangements 

Why Join Us?

• Be part of a team that is passionate about improving healthcare and making a difference in patients' lives

• Work in a fast-paced, dynamic environment where your contributions are valued and have a direct impact on the company's success

• Join a culture that embraces diversity, innovation, and a commitment to excellence

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.