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Operations (Ops) Team Lead

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities:

    • Manage team of Data Collection Driving Operations field resources
    • Drives day-to-day operations following standard operating procedures
    • Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
    • Conduct periodic reviews with teams and Program Managers
    • Facilitate teams meetings to disseminate relevant information to the Team
    • Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
    • Provide Subject Matter Expert (SME) advice on regional issues and concerns
    • Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
    • Participate in weekly and monthly business review meetings with internal and external stakeholder
    • Assist in gathering and analyzing reporting details
    • Provide status reports (weekly, monthly, etc.) as required
    • Support with special projects; Invoice verification, and reporting metrics as needed
    • Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
    • Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
    • Assist in adherence to quality, safety and financial controls
    • Identify and monitor performance trends and take necessary corrective actions to meet
    • SLA targets and ensure customer satisfaction.
    • Provide insight, guidance, Continual Service Improvement and Service Assurance support
    • Assist in driving service improvement programs and initiatives
    • Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
    • Escalate issues (performance/functional) to management team as needed
    • Additional duties as defined

Required qualifications:

    • Experience as a people manager, and/or operations lead
    • Strong written and verbal communication skills
    • Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
    • Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
    • Self-motivated with a proven track record
    • Team player and willing to assist when and where needed
    • Ability to analyze data and establish measurable action plans to improve performance
    • Ability to travel

Preferred qualifications:

    • Bachelor's Degree or equivalent experience
    • Field surveying program specific knowledge
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TSMG

Category

Management

Employment type

Full-Time

Location

All States

Salary range

Prefer not to share

Posted

19 days ago

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