Operations Coordinator

Company Overview

At Kognitive Sales Solutions, we are dedicated to driving growth and creating meaningful client relationships through our innovative sales solutions. We are looking for an Operations Coordinator to join our team and play a key role in ensuring smooth and efficient operations across multiple programs.

Position Overview
The Operations Coordinator will play a critical role in supporting day-to-day operational activities, helping improve processes, and ensuring excellent service and performance across multiple teams and programs. This versatile role requires someone with the flexibility and willingness to jump into various tasks as needed, who is ready to adapt to new challenges and continuously contribute to operational excellence. You will work closely with the team, manage data, support performance management, and assist in training and troubleshooting.

Kognitive Core Values:

Trust & Respect:

• Foster an environment built on trust and mutual respect, promoting open communication and collaboration.

Commitment to Excellence:

• Demonstrate a dedication to achieving high standards and continuous improvement in processes and practices.

Growth Minded:

• Embrace a mindset that values learning, development, and adaptability to drive personal and organizational growth.

Solution Oriented:

• Approach challenges with a proactive and solutions-focused mindset, identifying opportunities for improvement.

Dynamic & Fun:

• Cultivate a workplace culture that is dynamic, energetic, and enjoyable, promoting positivity and team spirit.

Key Responsibilities:

• Serve as a versatile team member, ready to assist with a wide range of operational tasks and projects.
• Help create and document processes and Standard Operating Procedures (SOPs) to ensure consistency and clarity across the team.
• Manage data related to various functions, ensuring accuracy and consistency.
• Create, manage, and deliver reports using Excel, Power BI, and other tools as required.
• Identify issues in reports and offer solutions to correct them.
• Provide support for team members, including assisting with system setups and troubleshooting issues.
• Serve as a liaison for training team members on technical platforms and software, simplifying technical issues into easy-to-understand terms.
• Assist with managing team performance, including helping to identify areas for improvement.
• Occasionally support in sensitive situations, requiring a high degree of emotional intelligence and professionalism.
• Contribute to the foundation of communication and client interaction standards to improve service delivery and operational efficiency.

Qualifications:

• 1 year plus experience in operations, administration, or related field is considered an asset.
• Strong problem-solving skills and the ability to think critically in a fast-paced environment.
• Basic data management and reporting skills, with foundational knowledge of tools like Excel; willingness and eagerness to learn new reporting tools and technologies (e.g., Power BI, CRM platforms).
• High emotional intelligence with the ability to manage sensitive situations.
• Strong communication skills, both verbal and written.
• Highly organized and detail-oriented, able to handle multiple tasks and projects simultaneously.