1. Home
  2. Remote Jobs
  3. Network Engineer L3 B29e19

Network Engineer L3

The Network Engineer L3 will be responsible for providing advanced technical support and troubleshooting for network infrastructure, ensuring the stability and efficiency of customer environments. This role involves handling escalated incidents, configuring and maintaining network technologies, and working with vendors such as Fortinet, Cisco, Juniper, and Palo Alto.

The engineer will also contribute to proactive monitoring, patching, and health checks while adhering to ITIL processes.

Additionally, they will provide recommendations for network improvements, assist in customer meetings, and participate in after-hours support on a rotating basis.

Responsibilities:

    • Provide 2nd level / 03rd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
    • Resolve incidents and service requests for network related tickets.
    • Be available to take phone calls for escalated enquiries or tickets.
    • Adhere to Incident, Problem and Change Management processes as per company/customer standards (ITIL Framework).
    • Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
    • Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
    • Create and maintain technical documentation and knowledgebase (KB) articles.
    • Provide recommendations to company customers and sales staff for improvements in network infrastructure configuration and deliverables.
    • Attend customer meetings when required.
    • Contribute to monthly reports and PIRs to customers where required.
    • Provide after hours on-call assistance and/or escalation on a rotating basis.
    • Install and configure network technologies and complete minor projects as required.

Requirements:

    • Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization.
    • At least 5+ years in an infrastructure support role specializing in network support
    • Must have current CCNP (or equivalent) certification.
    • At least 2 other network vendor related industry certifications are highly desirable.
    • Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
    • Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
    • Industry experiences working within the ITIL framework (ITIL certifications highly regarded)
    • Linux/Unix Experience is desirable.
Apply for this job

Dijital Team

Employment type

Full-Time

Location

Colombo

Salary range

Prefer not to share

Posted

23 hours ago

Similar Jobs