Middle System Support Administrator

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

We are looking for a System Support Administrator to join our team and help maintain and optimize our customer support platforms, including Salesforce Service Cloud, Zendesk, LiveChat, and future integrations. This role is key to ensuring seamless system operations, troubleshooting technical issues, and improving overall support workflows. The ideal candidate has experience working with support systems, configuring and managing platform settings, and collaborating with cross-functional teams to enhance efficiency. You should be comfortable working in a fast-paced environment, proactively identifying opportunities for improvement, and ensuring a high level of system reliability.

We offer the opportunity to work with modern customer support technologies, contribute to process enhancements, and grow within a collaborative and supportive team. If you are passionate about system administration and optimizing support processes, we would love to hear from you.

About your key responsibilities and impact:

• Manage users, roles, and profiles, focusing on security best practices;
• Configure and optimize Salesforce Service Cloud, Zendesk, LiveChat, Intercom, or similar systems;
• Collaborate with stakeholders to gather and implement business requirements;
• Integrate support systems with external tools using API connections;
• Develop and maintain automated business processes using system automation tools;
• Provide ongoing system maintenance and performance monitoring.

Essential professional and personal skills:

• 2+ years of experience as a System Administrator, Support Administrator, or similar role managing customer support platforms;
• Hands-on experience with Salesforce Service Cloud, Zendesk, LiveChat, or similar support ticketing systems;
• Understanding of system integrations and process automation;
• Strong troubleshooting skills and analytical thinking;
• Ability to handle multiple requests, prioritize effectively, and work in a fast-paced environment;
• Strong communication skills and ability to collaborate with cross-functional teams;
• English proficiency is sufficient for reading technical documentation.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.