Middle L2 Customer Support Specialist
GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.
We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!
We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!
About your key responsibilities and impact:
- Ensuring a high level of customer service;
- Resolving complex issues related to trading systems and platforms;
- Developing and implementing improvements to optimize clients' trading processes;
- Providing high-level trading support for clients;
- Resolving complex client queries and issues arising during trading;
- Conducting detailed analysis of trading data to identify potential improvements and risks;
- Preparing reports for different levels of management;
- Collaborating with internal departments, such as software development, risk management, and others, to address technical challenges;
- Participating in the implementation of new functionalities and testing their effectiveness before deployment;
- Developing training materials and conducting training sessions;
- Contributing ideas and participating in the development of strategies for the advancement and improvement of trading and trading tools.
Essential professional experience:
- At least Upper Intermediate+ English level;
- Understanding of sportsbook environments and betting logic;
- Experience in a support or operational capacity (preferably Level 2);
- Ability to manage, escalate, and resolve incidents efficiently;
- Competence in analyzing data and settlements;
- Organizational skills and shift flexibility.
Desirable skills and personal features:
- Knowledge of feed providers (e.g., Betgenius, LSports);
- Experience with configuration tools or schema editing;
- Basic understanding of margins and risk management.
What we offer:
Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.
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