Manager, Technical Consulting
Meddbase, A Cority Company is UK’s leading online EHR SaaS solution, designed for healthcare professionals seeking a secure practice management and patient record system. It includes a full suite of healthcare management software features covering consultations, cross-organization scheduling, patient analysis, document management, electronic referrals, pathology and reporting.
The system also offers a user-friendly patient portal, automated email and SMS appointment reminders, and a built-in telemedicine platform with mobile app.
Primary Responsibilities:
- Lead a team of Technical Consultants and Data Integration Specialists responsible for implementing Cority SaaS solution to our global customer base
- Guide the delivery of technical services adhering to best Cority practices.
- Oversee resource management for direct reports, project delivery and operational success metrics.
- Cultivate and maintain a strong team culture where team members feel valued, engaged, and have clear career growth paths including continual learning plans.
- Monitor project implementations to ensure the successful completion of customer engagements with high degree of customer satisfaction.
- Assist resolve project issues and be an escalation point for team members and clients.
- Assist with recruiting, hiring, and onboarding of new team members
- Support the Director of Technical Services for financial goals and metrics, including bookings, revenue, margin, and utilization.
- Assist Sales to define scope, deliverables, effort, and project timelines for SOWs.
- Help scaling global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building and monitoring effective and efficient delivery methodologies.
- Work collaboratively with Sales, Product Management, Engineering, and other departments to drive innovation and evolve Cority’s offerings.
Experience:
- Technical education such as Software Engineering, Computer Science, or similar
- Working Knowledge of technical tools such as Relational Database Management Tools (SQL or Oracle), Web Service Utilities (using SOAP and / or REST API’s), SSO Platforms (ADFS, Shibboleth, Ping Federate, etc).
- Must be able to understand and communicate the role of technology in the delivery of SaaS based solutions.
- Demonstrated experience leading high performing teams with accountability for utilization of direct reports to meet departmental objectives.
- Demonstrated experience managing a team of consultants delivering multiple and concurrent projects of varying sizes.
- Experience managing technical resources and supporting the development of technical and client facing skill sets, including resource growth plans, training objectives and succession strategies.
- Understanding of product and project lifecycles and demonstrated ability to navigate both in assessing critical project paths to ensure project delivery is completed within the current scope.
- Must have strong organizational and time management skills.
- Must have excellent consulting skills and strong problem-solving capabilities.
- Ability to mentor team members and resolve conflicts considered a strong asset.
- May be required to Travel.
About Us
Medical Management Systems is an ISO 27001:2013 certified organization that adheres to NHS Data Security and Protection Toolkit (DSP Toolkit) standards and GDPR compliance. As part of your role, you will be required to complete annual data security awareness training and follow company policies on secure information handling.
We are an equal opportunities employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, or disability status.
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