Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Job Description:
We are seeking a highly skilled and experienced Manager of Global Collections to join our Accounting and Finance team. The ideal candidate will possess a solid working knowledge of billing, cash applications, credit rules and policy, collections, internal controls, and experience with the related operational accounting execution. This role will be responsible for the creation and execution of effective and streamlined collections policies, creating a more efficient month-end close process and operational audit process, evolving reporting and metrics, as well as identifying and driving project-based work to enable scale for the business. Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment.
What You’ll Do:
- Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements.
- Evolving our collections strategy with appropriate reminders, collections and escalations.
- Upleveling our AR and collections teams through hands-on development and coaching.
- Designing and implementing effective reporting and forecasting models
- Build relationships with customers and partners
- Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
- Asses, and if necessary, implement additional operational and controls
- Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
- Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
- Evolve and mature billing and cash applications processes with automation.
- Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
- Create and implement KPIs and other indicators to assess team performance.
- Ensure compliance with appropriate credit policy and regulatory requirements
- Perform other duties as assigned to support the overall goals and objectives of the department/company.
What You’ll Need:
- 7+ years of experience in Credit and Collections
- 4+ years of progressive management and leadership experience
- Experience in the tech and SaaS experience (highly preferred)
- Prior experience managing staff in multiple locations
- Strong analytical skills: problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
- Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
- Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
- Bachelor's Degree or equivalent work experience
- Sense of urgency around the of Global Collections process and comfort supporting multiple time zones.
Benefits:
- Competitive Compensation Package ($90,000 - $110,000 + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
Please note that we do not offer sponsorship for this position.
Additional Information
Location
At Elite Technology, we embrace an employee-centric, flexible remote work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
