Liability Claims Specialist - (Florida)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Lake Mary, FL

Reporting To: Christine Barnett

Compensation: $60,000 - $63,000 / year

Description

Key Responsibilities

• Complete prompt, accurate investigation of liability claims; take recorded statements as necessary, and interview involved parties to determine loss facts and liability; handle all claims to final resolution with appropriate supervisor oversight.
• Investigate auto property damage and minor third-party property damage claims.
• Verify damages, assess exposure to determine the proper course of action and to appropriately negotiate and resolve claims within guidelines.
• Interact extensively with various parties involved in the claim process.  
• Handle claims consistent with client and company policies and procedures, as well as ethical, statutory and regulatory requirements.
• Maintain system diary and keep up to date on a daily basis; maintain appropriate file reserves; issue payments as appropriate.
• Document and communicate all claim activity timely and effectively to support the optimal outcome of assigned claims.
• Ensure clear written and verbal communication with internal and external customers.
• Identify and notify responsible third parties of their subrogation obligations to clients.
• Present professionally prepared claims status reports and claim files reviews for clients as necessary.
• Maintain current knowledge of laws and statutes, maintain CEUs and license in current status related to state in which handling claims.
• Perform miscellaneous administrative/support functions as designated by supervisor.
• Perform other duties as assigned.

Skills, knowledge & expertise

• Excellent interpersonal and relationship-building skills.
• Knowledge of accepted industry standards and practices.  
• Knowledge of Florida tort liability statutes.
• Ability to successfully negotiate the settlement and disposition of claims, within authority limits.
• Good communication, both oral and written. Good typing skills.
• Excellent organizational skills. Team player. Good attendance.
• Ability to effectively operate a personal computer and related claims and business software. 
• Ability to work accurately in a fast-paced position ensuring all policies and procedures are managed to expected timeframes

• A minimum of one year handling first- and third-party physical damage claims, property damage claims and general liability claims - with a consistent high level of performance and achievement.
• A minimum of one year of office experience.
• Active Florida All-Lines Adjuster License (5-20 or 6-20)

Benefits

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.