Knowledge Management Lead
About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
Position Overview: The Knowledge Management Lead is a mid-level position responsible for managing and overseeing the alignment and accuracy of organizational processes and documentation. The Lead will ensure that all documentation is maintained, verified, and aligned with organizational standards and goals. The role includes conducting regular audits, facilitating knowledge-sharing sessions, and supporting client audits with expert knowledge and documentation.
Process and Documentation Management:
- Manage the creation, maintenance, and alignment of processes and documentation across the organization.
- Organize and categorize process documentation to ensure easy access for all stakeholders.
Collaboration and Alignment:
- Collaborate with SMEs and other stakeholders to gather, validate, and update process information.
- Ensure alignment of processes across teams.
Auditing & Quality Assurance:
- Conduct regular audits to ensure the accuracy, relevance, and compliance of documentation.
- Maintain and update audit databases.
- Ensure customer-facing responses are regularly audited and updated.
Knowledge Sharing:
- Facilitate knowledge-sharing sessions to keep teams informed of process changes and best practices.
- Participate in process discussions with operations, client success, and quality teams.
Subject Matter Expertise:
- Act as a subject matter expert in knowledge management.
- Assist in complex process documentation and alignment.
Qualifications:
- 3-5 years of experience in knowledge management or process development.
- Strong understanding of process alignment, documentation management, and compliance requirements.
- Excellent communication and organizational skills.
- Ability to manage multiple projects and prioritize tasks effectively.
Preferred Skills:
- Proficiency in knowledge management tools and systems.
- Experience with process improvement methodologies.
Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!
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