IT Technical Support Analyst

"Support the future of tech — Become the hero behind the scenes!"

Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!

At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We’re now looking for a smart, service-driven IT Technical Support Analyst to join our growing internal support team.

You won’t just fix issues — you’ll enable smoother operations across our local and remote delivery sites, support global colleagues, and make sure our tech stack works as hard as we do. Whether it’s a VPN issue, a laptop emergency, or a systems update, you’ll be the go-to expert behind our internal user experience.

Location: Debrecen, Hungary

Type of employment: Full-time

Working hours:

• Monday - Friday
• 8.00-16:30

Mode: Hybrid/on-site

💡What You’ll Be Doing

• Deliver expert IT technical support to TCIS end-users via phone, in-person, or online, ensuring seamless service across all operational sites.
• Assess and identify the right hardware and software solutions to effectively resolve TCIS IT challenges.
• Manage all incident cases promptly and professionally, meeting agreed service levels while ensuring customer satisfaction and thorough documentation within our call logging systems.
• Keep internal support queues lean by proactively addressing issues before they escalate.
• Provide timely updates on all raised incidents, keeping users informed every step of the way.
• Empower users to maximize the efficiency and effectiveness of TCIS IT applications and equipment.
• Take ownership of routine housekeeping and reporting duties across TCIS IT responsibilities, including managing shared resources.
• Leverage TCIS IT monitoring and management tools proactively to detect and resolve issues swiftly.
• Collaborate closely with internal teams, external support groups, and TCIS vendors or suppliers to drive fast and effective solutions.
• Conduct hardware and software audits as needed, ensuring compliance and up-to-date inventories.
• Maintain a comprehensive understanding of TCIS IT policies and procedures, ensuring full compliance at all times.
• Consistently meet and exceed TCIS IT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), contributing to the team’s overall success.

💡What You Bring:

Technical: 

• Experience of using tickets logging systems and capacity to learn new technology/systems.
• Excellent I.T Technical Support skills covering the following I.T areas: Microsoft O/S Desktop Environment, Apple iOS, MacOS,  VoIP Solutions (Telephony, Video Meetings) , Microsoft Application Support, Portable Mobile Devices (Tablets, Phones), Local Area Networking, Remote Connectivity Principals – VPN, RDP
• Full understanding of LAN Protocols such as TCP/IP,
• Two Factor Technologies

Key Competencies:

• Maintaining close working relationships with appropriate customer representatives at all times
• Providing information proactively and reactively to customers, TCIS staff, and management regarding the service provided
• Gaining respect and confidence from coworkers and management teams
• Prioritizing tasks, being flexible and adaptable, and working effectively under tight deadlines
• Maintaining self-motivation, organizing and managing oneself, and helping to motivate others

Qualifications (EDUCATION and/or EXPERIENCE)

• Good I.T understanding (not limited too)
• Security Patching (Software)
• Infrastructure Hardware (Routers, Switches)
• File Servers (Physical, Virtual)
• Network Operating Systems (Linux, VMWare, Microsoft)

Languages

• Fluent English (Speech, Written, Reading, Comprehension) B2 or higher, with the ability to communicate professionally and confidently at all levels, both externally and internally

💡Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment in Debrecen

📩If you want to be part of a dynamic and supportive team and meet the above requirements, please send your CV.