IT Specialist

Our mission at Netguru is to help entrepreneurs and innovators shape the world through beautiful software. We care about trust, taking ownership, and transparency. As a Certified B Corporation®, we offer a safe, inclusive and productive environment for all team members, and we’re always open to feedback. If you want to work from home and be a full time employee, great! We want to create the right opportunities for you.

Salary:

5,300 - 8,000 brutto UoP

6,400 - 9,600 netto B2B 

📍 Location: Poznań or nearby (Office-based)

About the Role

We are looking for a motivated IT Specialist to join our growing team in Poznań! This is a great opportunity for someone at the junior or mid-level, eager to develop in a dynamic environment.

At the beginning, your main focus will be on hardware-related tasks, including maintenance, inventory management, and troubleshooting. Over time, your responsibilities will gradually expand to include software support, procurement, budgeting, and contract management, allowing you to develop a broad skill set in IT operations.

If you're a proactive problem-solver with a hands-on approach and a passion for learning, we’d love to hear from you!

Key Responsibilities

🔧 Hardware & Technical Support (Initial Focus)

• Maintain and manage the Freshservice system.
• Troubleshoot technical issues across macOS, iOS, Android, and Windows.
• Support onboarding and offboarding processes.
• Keep accurate records of IT equipment inventory, manage deliveries and shipments.
• Handle hardware maintenance, repairs, upgrades, and retirements.
• Report on inventory status and future equipment needs.
• Support the resale of equipment to internal stakeholders and resellers.
  
  

📈 Future Growth Areas (Additional Responsibilities Over Time)

• Software Support: Assist employees with tools like GitHub, Jira, Atlassian, and Google Workspace (G Suite).
• Procurement: Manage purchase orders and the software procurement cycle.
• Budget Management: Monitor IT expenses and optimize costs.
• Contract Management: Handle vendor contracts and service agreements.
• Stakeholder Collaboration: Work closely with finance and senior management on IT-related decisions.
• Documentation: Develop and update internal guides and manuals.
  

What We’re Looking For:

✅ Education & Experience:

• Technical education (IT, Electronic Business, or related field) – technical high school diploma is sufficient.
• Previous experience in IT hardware support (e.g., IT Specialist, IT Technician, or Technical Support role).
  
  

✅ Must-Haves:

• Based in Poznań or nearby – this is an office-based role.
• Hands-on experience with hardware troubleshooting and maintenance.
• Strong problem-solving skills and ability to work independently.
• English at a minimum B2 level.
• Eagerness to learn and take on new challenges over time.
• Flexible and proactive approach to tasks.
  
  
  

✅ Nice to have (Not Required, but a Plus!)

• Experience with software support (Jira, G Suite, Atlassian, etc.).
• Knowledge of IT procurement and budgeting.

What We Offer

📚 Learning and development opportunities.
🤝 Supportive and collaborative work environment.
🏢 Office-based role with a close-knit team.

Perks & benefits:

• Access to the WorkSmile platform offering benefits adapted to your preferences.
• Discounts on Apple products.
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.
• If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

Don't hesitate and apply right away! In case of questions - drop us a line at jobs@netguru.com!