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Internal Communications & Culture Lead

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. 

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact. 

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

We’re seeking an experienced communicator who understands internal audiences, is available to listen, build community, and champion our culture and tools. This person will work with multiple stakeholders to reach more employees on a global scale.

We are looking for a creative individual who can tell compelling stories through multiple channels to engage, inspire, and inform our team. You will guide and shape key narratives to ensure everyone at Sword focuses on what matters most. A passion for company culture and technology is essential, as this role involves programming in these areas.

What you'll be doing:

    • Create and implement a communications strategy that creatively informs and engages employees on business announcements, culture, and Internal Ops programs;
    • Create key messages and select the appropriate internal channels to share them (regionally and globally, where applicable);
    • Support company leadership and work closely with our Internal Ops team to navigate sensitive internal communication topics, change management, and elevate employee feedback. Build deep, trusted partnerships with business leaders and collaborate on key initiatives to increase team engagement;
    • Guide employees through the scaling of our organizational tools, programs, and processes using engaging communications and strong change management principles;
    • Monitor internal channels (email, Slack, etc.) to identify opportunities for employee engagement, connect them with resources, clarify information, and promote collaboration;
    • Organize key internal initiatives, such as global and local events, to increase employee engagement;
    • Elevate the onboarding process and contribute to the global employee experience by developing creative resources;
    • Develop a point of view and own the strategy for internal communications, focusing on anticipating future needs and ensuring the team remains informed and aligned with our objectives and culture. You will own and iterate on best practices for using Notion and Slack.

What you need to have:

    • 5+ years of relevant work experience in Internal Communications (this is not a managerial role);
    • Ability to simplify complex topics in an easy-to-understand manner;
    • Experience working on tight timelines and adapting quickly to change;
    • Strong writing skills in English, with a focus on creative writing across various topics and copy-editing experience;
    • Diligent attention to detail, balanced with the ability to multitask and execute tasks quickly;
    • High levels of curiosity and creative thinking are key to creating compelling campaigns or solving unexpected challenges;
    • Demonstrates a global mindset, cultural awareness and experience working with audiences across time zones and awareness of regional practices (or a willingness to learn them);
    • Proven ability to influence and support senior executives and leaders;
    • Proven ability to manage multiple deliverables in a deadline-driven environment;
    • Experience writing business communications (e.g., executive emails);
    • Strong execution mindset: we’re moving fast, and there’s a lot of exciting work to tackle every day.

What we would love to see:

    • Willingness to take on new and diverse challenges;
    • Positive attitude, strong humor and willingness to have fun, while working in a high-growth company;
    • An organized person who’s cool under pressure, from pulling together our monthly company all-hands, to stakeholder management to align on messaging, or planning a virtual event with a short amount of time;
    • Strong experience using Slack for internal communications (it’s our main communication tool), and preferred experience or familiarity with Notion. 

To ensure you feel good solving a big Human problem, we offer:

    • A stimulating, fast-paced environment with lots of room for creativity;
    • A bright future at a promising high-tech startup company;
    • Career development and growth, with a competitive salary;
    • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
    • A flexible environment where you can control your hours (remotely) with unlimited vacation;
    • Access to our health and well-being program (digital therapist sessions);
    • Remote or Hybrid work policy.
*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.



US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week


Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform


*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*



SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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Sword Health

Category

Other

Employment type

Full-Time

Location

Porto

Salary range

Prefer not to share

Posted

29 days ago

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