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Intake Client Specialist

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Position Responsibilities may include, but not limited to

    • Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
    • Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
    • Troubleshoot and resolve account issues as required
    • Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
    • Assist other departments for Intake-related inquiries

Required Skills and Experience

    • High school diploma or equivalent
    • Basic Microsoft Office skills
    • Previous Data Entry skills
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to problem solve issues in a timely manner
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Strong verbal, written, and interpersonal communication skills
    • Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
    • Ability to achieve high production and quality standards
    • Ability to work effectively in both a team and individual environment
    • Sincerity and passion for helping people
    • Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

    • Some college experience or equivalent
    • Medical Billing terminology

Physical Requirements

    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

    • Free Breakfast & Lunch
    • Casual Dress Code
    • Tiered growth path for promotion starting Day 1
    • Eligible for Referral Bonuses starting Day 1
    • Weekly paychecks
    • PTO, 401k, & a Full benefits package
Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.


EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
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Mom's Meals

Category

Other

Employment type

Full-Time

Region

North America

Location

Ankeny, IA

Salary range

Prefer not to share

Posted

30 days ago

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