Implementation Manager

Join us. Let’s make a direct impact in healthcare.

Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.

Who we are:

Recognized as one of Austin’s best places to work, we are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.

What you’ll do: 

• Serve as technical expert on implementations of Iodine Software solutions.

• Monitor and report on the progress of implementation projects, identifying and mitigating risks as they arise.

• Synthesize and understand complex data sets from new clients and ensure client information is mapped to the Iodine system

• Configure, test, and deploy hosted customer implementations of our software

• Assist in the deployment of upgrades of our software for entire client base

• Collaborate with product and engineering teams to continuously improve the offering

• Partner with client experience team to ensure solutions are aligned with long-term strategy

• Lead technical customer calls and meetings

• Identify dependencies and communicate consistently with project team to ensure smooth & timely deployments

• Provide ongoing business and technical support to existing customers

• Work with marketing, development, and sales as needed to continuously improve customer satisfaction

• Serve as technical SME on implementations

What we’d love to see: 

• 3+ years of Implementation Experience of a SaaS product

• Bachelor's Degree

• 3 years of  Healthcare industry experience

• High emotional intelligence and relationship skills, and an ability to read and adapt to ever evolving environments

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Strong technical acumen, with the ability to communicate complex technical issues in a clear and concise manner to non-technical stakeholders.

• Strong SQL Skills

• Experience with Healthcare Interoperability Standards (HL7, X12)

• SAML Experience

• Strong Knowledge and Experience integrating with EHR systems and healthcare data integrations is highly desirable.

• Proficiency in tools such as Smartsheets, Jira, Confluence, Google Workspace, Slack, or similar platforms preferred

•  PMP certification preferred

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

What we offer:

• Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.

• Telehealth Services: Convenient access to telehealth services tailored for remote work.

• Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.

• Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.

• Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.

• Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.

• Accident Insurance: Financial protection against unexpected accidents and critical health issues.

• Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.

• Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.

• Pet Insurance: Affordable options for discounted pet insurance.

• Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.

• Employee Assistance: Confidential employee assistance program for personal and professional challenges.

• Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.

• Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.
  

Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin  and on our website at www.iodinesoftware.com.