Healthcare Customer Service Representative
Description
#1 PH Workforce Delivering to the US.
MedCore Solutions, the healthcare division of BizForce, is seeking a highly motivated Healthcare Customer Service Representative to join our dedicated team. In this role, you will be the first point of contact for our patients, providing comprehensive support and ensuring they receive the best care experience possible.
Core Responsibilities
- Manage a high volume of incoming calls from patients, addressing inquiries, and providing information regarding healthcare services.
- Assist patients with appointment scheduling, registration, and navigate their healthcare options.
- Verify patient insurance eligibility and benefits, explaining coverage details to patients.
- Handle inquiries related to medical billing, referrals, and prior authorizations.
- Resolve patient concerns and complaints with professionalism, empathy, and effective problem-solving strategies.
- Coordinate communication between patients, healthcare providers, and insurance representatives to facilitate a seamless experience.
- Document patient interactions accurately and maintain records in the system.
Additional Details:
Start Date: ASAP
Time zone: Eastern Standard Time
Schedule: Monday-Friday, 8 hours per day; 40 hours per week; weekends off.
Requirements
- At least 2+ years of experience in customer service, preferably within a healthcare or medical environment.
- Strong verbal and written communication skills.
- Ability to manage high call volumes while maintaining a patient-centered approach.
- Knowledge of medical terminology, insurance processes, and healthcare systems.
- Proficiency in using patient management software and other relevant technology.
- Ability to empathize with and assist patients from diverse backgrounds.
- Strong organizational skills and attention to detail.
- Amenable to work in a graveyard shift
Benefits
- Permanent Work From Home
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Opportunity to work in a dynamic and supportive healthcare environment.
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Who are we?
MedCore Solutions is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
MedCore Solutions (MCS) is a single source solution for Healthcare administration under Bizforce. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.
We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.
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