Head of Professional Services and Marketing Analytics
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
About the Role
The Head of Professional Services will lead a global team of Data Analysts and Engagement Leads to deliver high-impact, scalable analytics solutions for enterprise clients. This role combines technical leadership with operational and strategic management to ensure project excellence and customer success.
Key Responsibilities
- Lead and mentor a global team of Solution Architects, Analysts, and Engagement Leaders to ensure high-impact solution delivery.
- Focus on elevating customer satisfaction metrics (CSATs) and fostering long-term client relationships.
- Collaborate with C-level stakeholders to align technical solutions with business priorities, driving customer success.
- Streamline project execution by improving processes and optimizing team workflows for scalability and efficiency.
- Drive cross-department initiatives, ensuring clear communication, executive alignment, and measurable outcomes.
Qualifications
- 6+ years of experience in professional services, customer success, or a related field with 3+ years of experience leading Professional Services, Technical Solutions, or Analytics teams in a SaaS or data-driven environment..
- Deep expertise in SQL, Python, and ETL pipelines, coupled with knowledge of frameworks like DBT and Kimball modeling.
- Proficiency with cloud platforms like BigQuery, Snowflake, and AWS, and advanced BI tools (Tableau, Power BI, or Looker Studio).
- Strong foundation in marketing analytics tools, including HubSpot, Salesforce, and CRM/marketing automation platforms.
- Strategic problem-solving mindset: balance customer needs, business impact, and resource management effectively.
- Outstanding communication and problem-solving skills, bridging technical solutions with clear business impacts.
- Proven track record of scaling teams and creating clear success metrics for professional services.
- Strong client-facing skills, with the ability to balance executive communication and hands-on project escalations.
What We Offer
- Remote-first environment
- Competitive compensation
- Stock options
- Medical, and dental benefits
- 401K plan
- Unlimited PTO
- Paid holidays
- Professional development reimbursement
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