Head of Agency Operations
Join a fast-growing, performance-driven digital marketing agency that helps businesses scale through cutting-edge paid media strategies. With a focus on data-driven decision-making, high-impact campaigns, and continuous optimization, they partner with brands to drive measurable results and maximize ROI. Their team of digital experts thrives in a collaborative, innovative, and fast-paced environment, staying ahead of industry trends to deliver best-in-class advertising solutions.
They are looking for a Head of Agency Operations to lead all operational workflows across the agency. This person will oversee the project management team, ensure every deliverable and timeline is met, and optimize the way our business runs from the inside out. If you live for clean systems, seamless handoffs, and high-performance team execution, this is your role. This is a fantastic opportunity to be part of an innovative company dedicated to delivering high-quality performance-first services and exceptional customer experiences.
What You'll Do
- Agency Operations & Systems: Build and refine scalable systems for workflow, task management, and communication using tools like Notion, ClickUp, Slack, HubSpot, and Zapier.
- Project Management Oversight: Lead and mentor our project management team, ensuring accountability across all accounts, deadlines, and deliverables.
- Cross-Functional Coordination: Be the glue between client services, media buyers, designers, strategists, and leadership to ensure smooth project execution.
- Process Improvement: Identify bottlenecks and inefficiencies, and implement new tools, SOPs, automations, or systems to fix them.
- Capacity & Resource Planning: Help forecast bandwidth across teams and accounts to ensure deliverables are completed on time and with excellence.
- Operational Reporting: Build simple dashboards or reporting tools to keep leadership updated on project status, team efficiency, and red flags.
- Quality Control: Create safeguards so nothing falls through the cracks, and every client experience is clean, professional, and on-brand.
What You Need
- 5+ years in project management or agency operations, ideally within a marketing or creative environment.
- Proven leadership experience—you're great at managing teams and keeping people accountable.
- Expert-level proficiency in Notion, ClickUp, Slack, and strong knowledge of tools like HubSpot, Zapier, and Slite (or equivalent).
- Obsessed with efficiency, communication, and documentation.
- Strong written communicator—your briefs, updates, and messages are always clear.
- Comfortable building internal processes from scratch and rolling them out across cross-functional teams.
- You thrive in fast-paced, growing environments where no two days look the same.
- Bonus: Experience with client-facing agency work or D2C/eCommerce businesses.
Salary & Perks
- Location: Remote in the USA
- Salary: 120-180k / year
- This is a full-time, long-term position.
- The position is immediately available.
- Work from home.
- Monday through Friday, 8:00 a.m. to 5:00 p.m. PST.
- A chance to lead operations at a fast-growing, high-performance agency.
- Work with ambitious brands and an elite team of marketers.
- Real autonomy, ownership, and the opportunity to shape how the agency runs.
$120,000 - $180,000 a year
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