German Speaking Customer Support for Virtual Job & Freelance Platforms
Description
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for Virtual Job & Freelance Platforms. This role is ideal for individuals who are passionate about the gig economy and providing exceptional support to users seeking freelance and employment opportunities.
Responsibilities
- Provide top-notch customer support to German-speaking users of virtual job and freelance platforms through phone, email, and chat.
- Assist customers with inquiries related to account management, job postings, bidding processes, and platform functionality.
- Effectively resolve user issues and complaints, ensuring a smooth user experience.
- Document customer interactions accurately and manage follow-up communications efficiently.
- Collaborate with product and technical teams to address complex user needs and enhance platform functionality.
- Educate users about best practices for utilizing the platform effectively for job seeking or freelance work.
- Gather user feedback to contribute to ongoing service improvements and feature development.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer support, particularly within virtual platforms or the gig economy is a plus.
- Strong communication and interpersonal skills focused on user satisfaction.
- Detail-oriented with excellent organizational abilities.
- Proficient in using CRM software and standard office tools.
- Strong problem-solving capabilities and the ability to work under pressure.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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