Education & Development Strategist, Product & Basis Customer Experience
WHO WE ARE
At Basis Technologies, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.
We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.
With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.
This position is an individual contributor role on the Education & Development team focused on Business Enablement. You will be primarily responsible for the development and execution of innovative education experiences that empower our Product & Basis Customer Experience team members to build the industry’s most innovative digital media platform: Basis.
WAYS YOU’LL CONTRIBUTE
- This role is primarily responsible for developing and managing the strategy, execution, content creation, and delivery of our Product & Basis Customer Experience (BCE) teams’ training programs to facilitate the maximum effectiveness of the programs
- Prioritizes training efforts to align with the Product & BCE teams’ business goals and deliverables
- Manages all Product and BCE training programs, projects, and events from start to finish
- Leads the selection of appropriate instructional methods and procedures for each unique situation, for example: self-directed learning, eLearning, webinar, in-person, 1:1 coaching, gamification, bite-sized learning, etc.
- Partners with Product and BCE leadership to ensure programming aligns with the knowledge, skills, and experiences needed by individual contributors to drive business goals
- Partners with the Platform Enablement Council, a cross-functional group of leaders invested in enabling our Revenue team on new feature releases, to deliver timely enablement on Basis Platform
- Proactively identifies the learning objectives and needs for onboarding new Product team members across a variety of skill sets and job duties
- Collaborates with other E+D Business Enablement team members to ensure our Sales, Services, Basis Customer Experience, and Product training goals are aligned
- Monitors, analyzes, and evaluates the effectiveness of all training initiatives
- Develops and maintains training materials and related documentation
- Maintains an “enablement” focused culture, with an emphasis on self-improvement, coaching, and self-reliance
- Is the “SME” of the Product & BCE teams, fully immersed in the day-to-day happenings of the teams
WHAT YOU BRING TO THE TABLE
- Previous experience building hands-on training programs or learning experiences for a technology focused group
- Strong virtual and front-of-room facilitation skills
- Proficiency in leading discovery conversations, able to identify the learning opportunity for an identified group and build behavior-based learning experiences
- Experience building and executing a variety of learning engagement types (in-person, webinar, eLearning, bite-sized learning, gamification, etc.)
- Sharp stakeholder management skills
- Ability to work independently as well as collaboratively
- Strong analytical, communication and interpersonal skills
- The ability to stay highly organized, optimistic, and coachable through quickly changing situations
- Ability to travel
BONUS
- 2-4+ years of training or enablement experience
- 2-4+ years in corporate Learning + Development type of role or equivalent
- Proficient knowledge of the Articulate or Captivate suite of eLearning tools
- Proficient knowledge of PowerPoint + the Microsoft Office suite of tools
- Proficient knowledge of Zoom, Microsoft Teams, or Google Hangouts
- Experience working in an LMS
- Experience in Product and/or Digital Advertising
$70,000 - $105,000 a year
Our salary ranges are determined by role, level, and location. Individual salary is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process. The total compensation package for this position may also include commission or bonus, company equity, and competitive benefits.
ANYTHING ELSE?
Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.
LIFE WITH BASIS TECHNOLOGIES
We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago.
We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.
Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.
If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.
Similar Jobs
-
Technical Support EngineerEntrata
-
Customer Success ManagerCyderes
-
Call Center Solutions ManagerCare Access
