Director, User Analytics and Insights

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

The next step in shaping the future of Fetch will require a Director, User Analytics and Insights, within our New Markets (Expanded Core) Vertical, reporting into the GM. As part of the trusted advisor to the GM, you’ll uncover, develop, and drive performance improvements across the organization.This role will be a key partner of cross-functional groups - from marketing to product. 

This role requires a leader with analytics and strategic insights experience who demonstrates a strong passion for steering the strategic vision, developing action plans based on user and business insights, and aligning business objectives against the largest priority areas. This leader will eventually be responsible for building out a team, including hiring, coaching, and development. This role is entrusted to serve as a reliable and data-driven strategic advisor to executive leaders and cross functional stakeholders.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities: 

• Provides leadership for the business and vertical’s strategy, mission, and vision.
• Ability to develop and deliver deep user segmentation with clear actions and recommendations 
• Effectively communicate technical concepts to wider business, including non-technical cross functional leadership to drive strategy. 
• Coordinates the development of materials focused on articulating business and vertical strategy.
• Excels at providing user and customer insights to business stakeholders in a compelling manner. 
• Leads the development of vertical reviews to validate progress or adherence to performance expectations and identify areas of risks.
• Drives data-driven decision-making and objective setting and identifies/prioritizes notable risks within the business.
• Identifies and works cross-functionally to remove barriers that prevent realization of the business or vertical strategy.
• Has uncanny ability to break down large problems into smaller initiatives and provides clear recommendations 

Business Performance & User Insights:

• Responsible for user first strategy and to align business, product and marketing teams with the key problem statements and opportunity areas. goals.
• Develop deep user and customer insights to help propel our reward distribution and product strategy.
• Exhibits expert-level conceptual and innovative thinking to develop solutions.
• Partners with key cross functional stakeholders to implement and continuously improve our insight to action ratio.

Vertical Planning

• Partners with Finance and other key collaborators to own business forecasting and reporting.
• Aligns planning and budget to functional and company priorities, working cross-functionally with peers.
• Develops action plans based on performance expectations.
• Plans and prepares materials for vertical leadership and executive meetings 
• Participates in regular leadership meetings to evaluate barriers to success and develop courses of action to overcome issues.
• Anticipates business issues; recommends improvements based on data backed insights 

Trusted Advisor:

• Represents and provides support to an executive or vertical head to facilitate effective decision-making which has a significant impact on the organization; this includes
• Strategy planning, roadmap development, operational planning, leading key functional priorities, and meeting planning and preparation
• Has a high impact on the implementation of critical initiatives that carry out overarching functional and organizational objectives.
• Establishes and maintains organizational savviness, an executive presence and high level of discernment for area support and also for entire function in order to unearth issues, opportunities, and problems.
• Represents and provides support to the GM and his leadership team, including defining the path forward, ensuring they have what they need, and holding them accountable for execution.

Skills we believe you need for this position: 

• 8+ years experience in a similar insights role, blending analytical acumen, storytelling, and strategy
• Highly Proficient in data visualization
• Data Modeling Experience
• Strong SQL skills for data manipulation and analysis.
• Previous blend of commercial and insights experience preferable, but not required
• Must have worked cross-functionally with multiple stakeholders/departments to impact change on business
• Strategic mindset and ability to anticipate / see around corners
• Experience in an analytical role, with the ability to develop your own analysis
• Comfortable presenting in front of executives and large groups
• Able to communicate technical information to non-technical counterparts
• Must be comfortable in Excel/Google Sheets

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

Learn more: Fetch Recruitment Scam Warning.