Director of Cloud & Infrastructure Operations
Job Title: Director of Cloud & Infrastructure Operations
Type: Full-Time, Remote
Working Hours: Mondays - Fridays 9:00 am - 5:00 pm EST
Location: Remote in the US - EST, CST.
About the Company:
Our client is a leading Managed Services Provider (MSP) delivering innovative IT solutions and services. Our focus is on helping organizations transform their IT environments, improve business operations, and enhance security. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients.
Job Description:
We are seeking a Director of Cloud & Infrastructure Operations to lead and elevate our operations team across infrastructure, back-end systems, cloud services, and integration layers. This role requires a hands-on leader who not only drives strategy but is deeply involved in execution—mentoring team members, optimizing systems, and collaborating cross-functionally with stakeholders and leadership teams.
Responsibilities:
Lead and manage a high-performing technical operations team
Oversee infrastructure (on-premises and cloud), back-end systems, integrations, and cloud-based operations
Mentor and coach engineers and tech leads
Build and maintain strong relationships with cross-functional leaders and teams
Ensure the security, reliability, and scalability of our systems
Own and improve key technical processes and automation initiatives
Actively contribute to architecture, design, and development of operational tools and platforms
Tools & Technologies:
Remote Monitoring and Management: N-able
Security: S1, Adlumin
PSA / Service Desk: AutotaskANetwork and Cloud Monitoring Tools
VPN Tools
Requirements:
Strong infrastructure experience across on-premises and cloud services
Deep expertise in Microsoft cloud-based solutions, particularly Intune
Proven security background across enterprise environments
Strong scripting, automation, and systems integration experience
Demonstrated ability to lead, mentor, and influence technical teams
Strong communication and stakeholder management skills
Previous experience in a senior leadership role (Director/Senior Director level or equivalent)
This is a high-impact role for a technical leader ready to roll up their sleeves, shape the direction of infrastructure and operations, and be a trusted leader within a growing tech organization.
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