Director of Business Insights

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.

We’re growing and we are looking to add a passionate Director of Business Insights to our data-driven Business Operations team.

We're looking for a senior leader to drive the evolution of our internal reporting and customer insights engine. As we scale, we need a data-savvy and commercially-minded operator who can enable scalable reporting and data-driven decision making. This person will serve as the connective tissue between our Post-Sales, Product, and Marketing teams - ensuring our data is trusted, accessible, and actionable. You’ll oversee reporting infrastructure, own key performance insights, and guide the team to focus on the metrics that truly drive revenue.  Additionally, you’ll be charged with developing scalable reporting templates to deliver pithy executive insights to our customers.

Location: We’re looking to hire this person anywhere between the PST - EST time zone across the U.S., with a strong preference for candidates based near Chicago.

Interested in learning more? Let’s get into the details:

Performance Objectives:

Primary Objective: Enable scalable business intelligence infrastructure and scalable customer insights.

Key Performance Objectives:

• Lead the evaluation and improvement of our reporting infrastructure to increase automation, visibility, and usability across the org.
  Own internal commercial reporting end-to-end—ensuring dashboards are real-time, reliable, and reflect the most important business drivers.
• Collaborate with GTM and Product leaders to enable scalable executive reporting templates for our customers
• Support strategic customer conversations (e.g., executive QBRs, sales prospects) with relevant data and insights.
• Manage and develop a team responsible for forecasting, reporting, and insights delivery.

Key Success Factors:

Behavioral Competencies:

• Clear Communication & Executive Presence: You communicate complex ideas simply and confidently, especially when working with other senior stakeholders across the business or with high-level customers.
• Strong People Leadership: You’ve led and developed high-performing  teams before - and know how to balance support with accountability to drive outcomes.
• Adaptability: You’re familiar with startup environments, finding comfort amongst ambiguity, being flexible when things shift, and proactive in finding solutions in a fast-moving setting.
• Customer-Driven Mindset: You consistently advocate for the customer and bring their voice into how we build, sell, and serve.
• Cross-functional Collaboration: You know how to work effectively across Product, Marketing, Sales, and CS teams - bringing context, aligning goals, and helping the business make smarter decisions with shared insights.

Required Skills & Experience:

Experience:

• Proven expertise in data science, adept at communicating complex analytical concepts to diverse audiences.
• Strong Background in client-facing advisory roles (consulting experience a big plus).
• Deep exposure to SaaS, retail, data sales, or consumer insights.
• Experience in or adjacent to BI, data infrastructure, RevOps, or Sales Ops.
• Previous experience working closely with Product, Sales, and Marketing teams.
• People management experience - leading high-performing, cross-functional teams.

Technical Skills:

• Salesforce expertise.
• Familiarity with Power BI, Looker, Tableau, or similar tools.
• Strong Excel and Google Slides skills.
• Appreciation for how to build reliable and automated reporting flows.

Jungle Principles:

The following principles are critical to success in this role:

• Intrapreneurship: This role is all about building from within - taking ownership of the unknown, identifying opportunities, and driving change.
• Scrappy: You’re a self-starter who can operate with limited resources and thrive in a fast-moving, ambiguous environment.
• Customer: You bring the voice of the customer into internal decision-making and ensure our reporting helps us deliver more value to them.

Day in the Life of this role:

• Partnering with Sales and CS leaders on pipeline forecasting, funnel reporting, and post-sales analytics.
• Jumping into senior-level customer calls to bring commercial insights into the conversation.
• Collaborating with Product to model the impact of new features and inform prioritization.
• Reviewing and refining dashboards with your team, ensuring stakeholders have the data they need.
• Coaching your team on building scalable reporting systems and storytelling with data.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What you’ll get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. 

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses. 

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Chicago, IL and Austin, TX. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion 

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.