Customer Success Representative

Role: You will be responsible for ensuring the success and satisfaction of our customers. You will be the main point of contact for our clients, providing them with ongoing support, guidance, and training to help them maximize the value of our products and services. Occasional travel to a few US-based ABA conferences throughout the year may be required.

Location: Remote (USA)

Your profile: Empathetic and customer-focused, you have a natural ability to build relationships and understand customer needs. Excellent communication and problem-solving skills. Highly organized and able to multitask.

Your experience: Previous experience in a customer-facing role. Familiarity with the ABA industry as an RBT, BCBA, or other is essential. Experience using CRM software and customer support tools a bonus.

What we offer: A supportive and collaborative work environment, flexible working hours, and the opportunity for professional development.

About Hi Rasmus: Evidence-based autism treatment requires highly skilled behavioral analysts and specialists. But autism strikes everywhere. Families all over the world are split or forced to move and break their lives apart when they seek out specialized behavioral treatment for their children. We believe there is an alternative. We remove the obstacles of distance while maintaining the human touch and professional traits of treatment.

As a Customer Success Representative, you will be a crucial part of our customer success team, ensuring the satisfaction and retention of our valued clients. You will work closely with our sales and product teams to understand customer needs and provide them with the best possible solutions and support.

If you are a customer-focused professional with a passion for helping others and ensuring their success, we would love to hear from you.

Responsibilities

• Be the main point of contact for our customers, providing timely and personalized support.
• Build and maintain strong relationships with clients, understanding their goals and challenges.
• Proactively identify and resolve customer issues and provide guidance on best practices.
• Conduct regular check-ins with customers to ensure their satisfaction and identify upsell and cross-sell opportunities.
• Collaborate with sales and product teams to provide feedback on customer needs and help drive product improvements.
• Track and analyze customer usage and engagement data to identify trends and patterns.
• Deliver training sessions and webinars to educate customers on product features and functionality.
• Stay up to date with industry trends and customer success best practices.

• Bachelor's degree in business, communications, psychology, or a related field.
• Proven experience in ABA and/or a customer success, account management, or a related customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Highly organized with strong time management skills.
• Experience with CRM software and customer support tools.
• Fluency in English (additional languages are a plus).
• Must have: Experience and understanding of the field of Applied Behavior Analysis or other aligned therapies.

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home