Customer Success - Onboarding and Education (Ontario)
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are seeking an experienced, full-time Customer Success - Onboarding and Education team member who has a passion for outstanding customer service, a desire to educate and coach our clients, and a strong understanding of software and technology.
This role will focus on providing an exceptional level of customer service, dedicated support, and system training for new clients, getting them integrated and fully trained on how to use our software. It will include the coordination of training sessions, prompt and regular follow-up meetings and quick responses via phone and email to support clients as they navigate through the onboarding process with BIS. System training will be provided.
We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.
What you will bring to the table:
- Drive and passion for providing an exceptional level of customer service
- Excited about working with new clients, building rapport and being an initial resource for training and support
- Excellent organizational skills, with the ability to handle multiple tasks simultaneously
- Positive and friendly demeanor as well as exceptional interpersonal skills
- Strong English written and oral communication skills
- Positive, solution-based approach to challenges and be very comfortable with change
- Extremely tech-savvy and a quick learner
Here's what you'll be doing:
- Introducing new clients to the software application and providing detailed training based on specific client needs
- Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
- Aiding in the setup and rollout of the software for new clients using our software
- Helping clients migrate historical training from multiple systems into our software platform
- Setting up all training requirements in the system’s training matrix
Bonus points if you have (these are assests, but not required)
- 3 years experience of customer service preferably in the technology or software field
- French and/or Spanish language skills will be considered an asset
- Strong Microsoft Excel skills are also an asset
$20 - $24 an hour
Posting ID: #T202503-13CCS
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don’t use titles as they don’t reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don’t need titles!
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab our attention. Submit your résumé and cover letter in confidence through this posting.
We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.
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