Customer Success Manager DACH

We’re Jooble, a global IT company with a mission to help people find their dream jobs. Our main product is an international job search website used by millions of people in 67 countries every day. According to SimilarWeb, we’re one of the top 10 most popular job search websites worldwide! Since 2006, we’ve grown from a small startup founded by two students into a major player in the online recruitment market with 280+ professionals.

About the Role

We are searching for a passionate Customer Success Manager (CSM) to join our growing team and focus on the DACH region (Germany, Austria, and Switzerland). In this role, you will be the primary point of contact for our valued customers, ensuring their success with our products and driving long-term, sustainable growth within the region.

What You'll Be Doing

• Build and maintain strong relationships with assigned DACH customers, fostering trust and becoming a trusted advisor.
• Proactively engage with customers to understand their needs, challenges, and goals, and identify opportunities to maximize their use of our products.
• Onboard and train new customers on product features and functionalities, ensuring a smooth and successful adoption process.
• Track and analyze customer usage data to identify areas for improvement and recommend solutions to enhance their experience.
  
• Identify upsell and cross-sell opportunities to expand customer accounts and drive revenue growth.
• Collaborate closely with other departments to ensure a seamless customer experience.
• Track key customer success metrics and report on progress towards achieving goals.
  

What We're Looking For

• Proven experience (3+ years) in a Customer Success or related role (e.g., Account Management)
  
• Fluency in German (written and spoken) and English is mandatory;
• Excellent communication, interpersonal, and relationship-building skills
• Ability to manage multiple priorities and deadlines effectively
• Strong analytical and problem-solving skills
• Data-driven approach with a focus on continuous improvement
  
• Ukrainian proficiency level: Upper Intermediate and higher (spoken and written.

Why You’ll Love Working at Jooble:

Format: A combination of remote work and live communication. Work in a flexible hybrid format for Kyiv, remotely for other cities and countries. We provide the necessary equipment for productivity and comfort regardless of your location.

Schedule: You can choose when to start your 8-hour working day (between 8:00 and 10:00 Kyiv time), the main thing is to be in touch and plan time for meetings with colleagues.

Development: We believe that investing in team training is an important factor for business success. Each jouler has an individual fixed budget for personal and professional development.

Health: We provide comprehensive health insurance for everyone who works with us for more than three months. We also offer financial support to cover medical expenses for colleagues abroad. We compensate for consultations with psychologists of the wellbeing service or 50% of the payment for the services of a psychologist chosen by the employee.

Vacations: We offer 24 working days of annual vacation, 6 days for a reboot. This time is necessary for rest and recovery!
20 days of paid sick leave, 4 additional days of sick leave without a medical certificate

Our Culture

We embrace a product mindset, continuously innovating and improving our services to meet the needs of our users. We cultivate a workplace that values support, respect, honesty, and the free exchange of ideas. Feedback is integral to our culture, promoting both personal and professional growth. Our team is confident, assertive, and never afraid to voice opinions, always ready to tackle challenges and advance our projects.

Supporting Ukraine

Since the beginning of the war, Jooble has been actively supporting and organizing fundraisers to aid our country. Many of our colleagues are bravely serving on the front lines or volunteering, and we couldn’t be prouder of their dedication and efforts. We are committed to supporting our nation in any way we can.

Ready to Make an Impact? If you’re passionate about this opportunity and want to join our team, please send us your CV. Our recruiter will be in touch with you soon