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Customer Engineering Specialist

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We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

What will you do? 🤔

  • Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.

  • Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.

  • Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.

  • Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.

  • Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.

  • Train and mentor: new team members as we scale our Customer Happiness function

What makes you a match? 😍

  • 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.

  • Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.

  • Reverse engineer (problem statement to code snippet)

  • Run code locally and understand the flow line by line

  • Test fixes locally and commit the changes

  • Passion for empowering users: Understand their pain points & find solutions that make a real impact.

  • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.

  • Communication that shines: Clearly explain technical concepts to anyone.


  • Preferred:

  • Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).

  • SaaS & startup environment familiarity.

  • Worked as a Software Engineer (bug-fixing and/or feature development)

  • Experience leading a technical team.


  • What you will get?

  • Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.

  • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.

  • Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing. 

Join the Atlan revolution and unleash your potential as a Customer Engineering Specialist.

Atlan

Employment type

Full-Time

Region

Asia

Location

India

Salary range

Prefer not to share

Posted

41 days ago

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