Contract Sales Operations Executive (6 months)
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
The Sales Operations Executive ensures smooth execution of critical operational processes in ShopBack’s Online Cashback business. The role involves day-to-day tasks, investigating issues, coordinating planning processes, and working with teams to improve operational efficiency.
Your Adventure Ahead
- Input deals information (e.g., upsizes, promotions, ad sales) into ShopBack systems (Salesforce, Needle).
- Coordinate with internal and external stakeholders to ensure the correctness of deal info.
- Ensure all Terms and Conditions are clear and accurate.
- Identify and resolve operational errors promptly.
- Collaborate with teams to find and fix the root cause of issues.
- Support Sales team in maintaining merchant relationships, providing proof of exposure.
- Propose and implement process improvements, including automation, to increase Sales Operations productivity.
- Support local/regional projects as needed.
Essentials to Succeed
- At least 1 year of operations experience, ideally in e-commerce.
- Proficiency in Microsoft and Google Suites (Word, Excel, PowerPoint).
- Data-driven mindset; able to analyze team performance and historical data for better resource management.
- Knowledge of Salesforce, SQL, Python, Zapier is a plus.
- Hands-on, eager to learn, and solve problems with a high bias for action.
- Independent and proactive; able to work efficiently with minimal supervision in a fast-paced environment.
- Collaborative and team-oriented; able to work with cross-functional teams (Business, Operations, Product).
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
