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Client Success Specialist

We are seeking a highly organized and detail-oriented Client Operations Specialist to serve as the primary point of contact for client needs while ensuring the accurate coordination and validation of resource hours. This role requires excellent communication skills, a proactive approach to issue resolution, and the ability to manage multiple client accounts effectively.

This is a fully remote opportunity in the Philippines. 
Schedule: Monday - Friday: Mid shift to night shift (tentative)



Key Responsibilities

    • Act as the main point of contact for clients, addressing inquiries, concerns, and operational needs
    • Coordinate and validate resource hours to ensure accuracy in reporting, invoicing, and compliance with client agreements
    • Work closely with internal teams to facilitate smooth service delivery and address any discrepancies
    • Proactively identify potential challenges, recommend solutions, and escalate issues when necessary
    • Maintain accurate records of communications, service updates, and operational changes.
    • Support process improvements to enhance efficiency and client satisfaction.
    • Create weekly reports and update project trackers with accuracy

Qualifications

    • Minimum of 1 year experience in client operations, account management, or a related role.
    • Strong attention to detail and ability to manage data with accuracy.
    • Excellent problem-solving skills and a client-focused mindset.
    • Ability to work collaboratively across teams and adapt to a fast-paced environment.
    • Proficiency in using operational and reporting tools to track and validate resource hours.
₱26,000 - ₱34,000 a month
About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
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1840 & Company

Category

Other

Employment type

Full-Time

Region

Asia

Location

Quezon City, Metro Manila

Salary range

Prefer not to share

Posted

6 days ago

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