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Client Success Coach

Client Success Coach

Department: Sales

Employment Type: Part Time

Location: Remote - United States

Reporting To: Linda Lutz



Description

Company Description

Our mission is to empower individuals to find fulfillment and success in their professional lives.

We spend almost one third of our life at work, yet too many people struggle to identify and pursue the right career path. According to national statistics, one in two people change their career field, one in three hate their jobs enough to want to quit, and the average person changes jobs 12 times before retirement.

At Realign (Jobtest.org), we are on a mission to change this by providing individuals with the tools and resources they need to make informed decisions about their professional careers, from exploration to advancement. Our goal is to help people identify their strengths, passions, and career objectives and match them with suitable opportunities.

Position Description

We are searching for a dynamic and experienced Client Success Coach to join the team at Realign (Jobtest.org). This part-time, contract role goes beyond traditional career coaching by combining coaching expertise with client relationship management, quality assurance, and sales acumen.

In this role, you will be the first point of contact for our clients, playing a critical role in setting them up for success by matching them with the most appropriate coaches. You will ensure that each client’s journey is supported by quality assurance measures and personalized guidance, ensuring they achieve their career goals. Additionally, you will be the face of our video content, engaging clients through personalized and compelling video communication.


Key Responsibilities

What You’ll Do
  • Client Coaching & Success: Utilize our proprietary career report to deliver personalized guidance and coaching to clients, ensuring their success throughout their journey with us.
  • Client Matching: Act as the primary matchmaker, connecting clients with the best-suited coach based on their unique needs and goals. Reassign clients to a new coach if necessary to ensure their satisfaction and progress.
  • Quality Assurance: Oversee the quality of service delivered to clients, continuously monitoring and improving their experience. Implement QA practices to ensure every client interaction is successful and meaningful.
  • Sales & Conversion: Engage with prospective clients, guiding them from initial consultation to a successful subscription, driven by a deep understanding of their needs.
  • Video Communication: Be comfortable and effective in front of the camera, creating engaging video content that educates and inspires clients as part of our outreach and coaching efforts.
  • Collaboration: Work closely with the growth team to share client insights and feedback that can enhance our marketing strategies and client acquisition efforts.


Skills, Knowledge and Expertise

What You’ll Bring
  • A minimum of 5 years of experience in career coaching/counseling, with a strong track record of client success.
  • Exceptional communication, listening, and interpersonal skills, with an ability to convey complex concepts clearly.
  • Experience in quality assurance or customer success roles, with a focus on continuous improvement.
  • A proven ability to drive sales and convert leads into long-term clients, with a client-centric approach.
  • Strong proficiency in career development theories, vocational assessment tools, and data-driven decision-making.
  • A Bachelor's degree in counseling, psychology, human resources, or a related field is preferred.
  • Confidence and charisma in front of the camera, with experience creating video content.
  • Former experience as a recruiter or in a sales role is a plus.




Benefits

Location and Time Commitment

This is a fully remote, part-time role offering 20–25 hours per week with flexibility across all U.S. time zones. Coaches are expected to conduct approximately 15 one-hour coaching sessions each week, with the freedom to set their own schedule across weekdays and weekends. We value autonomy and trust you to manage your time in a way that delivers exceptional results while maintaining a healthy work-life balance.

Compensation

Annual compensation for this role ranges from $60,000 to $70,000, based on a 20–25 hour workweek which includes the delivery of 15 coaching sessions per week, administrative tasks, and commissions. Additional coaching opportunities may be available, allowing for increased earnings based on demand and performance. This role is ideal for a coach who values flexibility, meaningful client impact, and the potential to grow their income by taking on additional sessions.

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Mechanism Ventures

Category

Other

Employment type

Full-Time

Location

Fully remote

Salary range

$60,000 - $70,000

Posted

18 hours ago

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