Client Delivery Associate
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We are seeking a proactive, driven and curious Client Delivery Associate to join the Delivery team at Kraken. In this role, you will partner closely with both internal teams and clients on complex migration projects. You will get the chance to work alongside our Client Delivery Leads, Engineers, and Operations experts working as part of a project team to deliver impactful solutions and ensure seamless technical delivery.
Key Responsibilities:
- Understand Kraken’s platform, principles of tech delivery, and the client’s business model to drive successful outcomes.
- Actively collaborate with peers and contribute to team rituals and activities, ensuring continuous forward momentum.
- Build strong relationships with clients counterparts, acting as a knowledgeable ambassador of Kraken Tech, and ensuring clear and effective communication.
- Take ownership of small feature rollouts or system configuration, from gathering requirements to delivering updates, managing progress, and mitigating risks.
- Take ownership of exploring client issues. Including undertaking analysis on the platform, using data to scope the issue and drive client actions.
- Proactively learn and develop by shadowing internal teams, seeking feedback, and embracing new responsibilities.
- Utilize key tools (Slack, Asana) to manage tasks, document progress, and report effectively.
- Independently manage responsibilities, while knowing when to ask for help and share knowledge to benefit the team.
- Identify potential risks to client outcomes and take proactive steps to address them.
Skills & Qualifications:
- Technical aptitude and analytical mindset. A natural curiosity and ability to understand not just how to use something but how it works.
- Excellent communication skills, both written and verbal, with the ability to manage expectations and provide clear updates to clients.
- Ability to work independently and take initiative, with a strong focus on getting things done.
- Proactive in learning, problem-solving, and delivering impact within a collaborative team environment.
This role is ideal for someone who thrives in a dynamic, fast-paced environment, values teamwork and growth, and is eager to make a tangible impact on client success. This role provides the foundation to learn about technical delivery and provides an opportunity to become an expert in a technical domain.
This role requires office attendance and while flexible is not suited for remote work.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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