Claims Handler - Liability
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Glasgow
Description
Hours: Full-Time, 35 hours per week Monday - Friday.
Location: Hybrid, Stoke-on-Trent/Glasgow
Successful applicants will be required to attend company premises once per week at either our Stoke-on-Trent or Glasgow office.
Our Opportunity:
Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team.
This role offers a stimulating and supportive environment where the selected individual will be joining a dedicated team, providing a first-class proactive claims handling service to major clients.
What will your day look like:
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Liaison: Communicate with insurers, policyholders, and brokers.
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Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
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Evidence Gathering: Obtain all relevant evidence and documentation.
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Resolution: Determine appropriate actions to resolve each case.
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Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
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Negotiation: Negotiate settlements within agreed authority limits.
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Professional Correspondence: Maintain proactive communication with all parties involved.
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Adherence to Procedures: Handle cases according to documented procedures and client requirements.
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Reserve Management: Regularly review and maintain proper reserves.
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Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Knowledge and Abilities:
Essential:
- Proficiency in managing Claims from cradle to grave.
- Experience with the investigation of Liability.
- Knowledge of how to value injury claims.
- Understanding of Civil Procedure Rules and the Claims Portal.
- Commitment to delivering outstanding customer service.
- Collaborative team player.
- Management of personal caseload.
- Demonstrated adaptability and versatility.
Desirable:
- Experience in managing Property Damage claims.
- Familiarity with reserving strategies.
- Exceptional communication abilities across various levels.
This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.
Benefits:
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan